Third Party Support Analyst

The Third Party Support Analyst is responsible for the planning administering executing and communicating information to our advisor and third party administrator partners. This role maintains and updates records and databases in accordance with prescribed formats and system requirement. This role also works with partners to ensure that documentation submitted can be processed and may periodically be required to perorm walkthroughs of our website or provide assistance with other elements of our product(s) . This is a customer facing role.

Position Responsibilities:

• Support onboarding and underwriting of new cases including setup of firm/representative compensation and fee structures; ensure timely processing of individual and bulk payments

• Review and validate all documentation for compliance with John Hancock Retirement Plan Services guidelines and applicable federal/state regulations

• Assess agreed pricing against plan specifications; determine if additional client documentation is required due to pricing or representative changes Identify compliance issues recommend resolutions and escalate to management/internal partners as needed; proactively follow up on incomplete/non-compliant items

• Build and maintain strong relationships with internal and external stakeholders by responding to inquiries (phone/email) providing updates on case submissions and supporting firm-level activities (mergers acquisitions transfers)

Required Qualifications:

• College/university graduate in a medical or health science field; underwriting or life insurance experience preferred but not required

• At least one year tenure in current role (for internal candidates) with no attendance issues or disciplinary actions

• Meets job expectations and passes all performance metrics in current unit

• Proficient with job-specific applications and Microsoft Office

Preferred Qualifications:

• Strong communication skills (verbal/written) customer-centric mindset and collaboration; able to work independently and in teams with a positive accountable attitude

• Excellent organization analytical/critical thinking decision-making and problem-solving skills; strong attention to detail and compliance-minded

• Ability to multitask and prioritize in a fast-paced environment while meeting service standards for quality and productivity; fast learner and adaptable to change

• Proficient typing/keyboarding; demonstrates initiative for continuous learning and accepts new challenges (extra-miler)

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .