Customer Success Manager (English Speaking)

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital investors and operations. Trusted by 1000 GPs owners/operators and investment firms globally we help teams streamline the full lifecycle of investment managementfrom fundraising and onboarding to reporting distributions tax and back-office automation.

But were more than just software. Were a team of bold thinkers innovators and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services helping our customers raise more capital deliver a better investor experience and scale their businesses smarter.

Agora is backed by top-tier VCs like Insight Partners and Qumra Capital and were growing fast. Weve been named one of Globes Most Promising Startups recognized as a Best Start-Up Companies to Work For by Duns 100 and one of Business Insiders Hottest PropTech Startups.

About the role

As a Customer Success Manager at Agora you will be the trusted partner for our clients guiding them throughout their journey and ensuring they get maximum value from our platform. Youll work closely with cross-functional teams to support adoption drive retention and build long-term relationships that lead to mutual success.

This will be our first Customer Success hire in Mexico City playing a key role in supporting and expanding our presence across LATAM customers. The role will be fully remote to start with plans to establish a small local hub and transition to a hybrid model over time.

Were looking for someone who is fully proficient in both English and Spanish with strong business communication skills in both languages.

• Build and nurture strong relationships with our clients to understand their needs and ensure their success
• Empower customers to connect their goals and challenges
• Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology.
• Build own and execute client success and engagement plans
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Be the main point of contact for your clients
• Get on calls with clients according to their subscription and needs (weekly monthly bi-monthly)
• Maintain a high level of product proficiency to guide clients on the best uses of our product
• Fully understand the features and limitations of Agoras array of products and provide innovative and creative solutions even when clients havent asked for them

Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race color religion gender sexual orientation gender identity or expression age national origin marital status disability and veteran status.

Please note that we use Spark Hire as part of our hiring process to review and assess job applications and related materials. This tool helps us screen applications more efficiently and ensure candidates meet the role requirements.

As part of this process well handle your personal information in accordance with our Candidate Privacy Notice. You can review details here: Agora Candidate Privacy Notice.

If you have any questions feel free to reach out to us at .

Requirements:

• Native or fluent proficiency in Spanish and English with strong written and verbal communication skills in both
• At least one year of experience in B2B SaaS as a Customer Success Manager
• Experience working with international clients
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Proficient at building online onboarding & ongoing process
• Ability to take initiative and adapt
• Positive attitude empathy and high energy