Infrastructure Engineer Specialist II

You will work with the business and Front-Line IT on management changes incidents or requests for production critical handheld scanners that will be managed by SOTI MobiControl. You will work with specialists on changes incidents or requests that may influence the service delivery of MS365 SAP Oracle Business critical applications and ERPs. You will report directly to Manager IT Infrastructure.

Key Responsibilities

• Work with the business and Front-Line IT on management changes incidents or requests for production critical handheld scanners that will be managed by SOTI MobiControl.
• Work closely with specialists on changes incidents or requests that may influence the service delivery of MS365 SAP Oracle Business critical applications and ERPs.
• Responsible for resolving Azure related incidents while communicating through the appropriate channels.
• Provide daily support and issue resolution for Azure Windows 11 MS365 apps WYSE Terminals and other business applications.
• Provide daily support and issue resolution for our Azure single and multiuser environment hosted in Azure.
• Assist with activities utilizing automation processes.
• Look to identify ticket trends and opportunities to automate or reduce overall support related issues by working with technology specialists to improve overall service delivery.
• Provide daily support and resolution for Azure Virtual desktop services including Microsoft Teams technical support Windows 11 client and application troubleshooting and technical support Microsoft Azure and Azure Virtual Desktop troubleshooting and technical support Azure and VDI general troubleshooting and technical support Application Packaging testing troubleshooting and deployment
• Provide daily support and resolution for mobile device management including iOS Android Windows CE Warehouse Management software running on the hand scanners such as SAP Oracle Manhattan
• Focus on managing hand scanners with SOTI MobiControl

Qualifications

• Bachelors Degree Post Graduate Diploma Professional Degree Computer science/Information Technology or equivalent experience
• Min 2 years of experience in platform engineering or similar discipline such as software or cloud engineering
• Basic proficient level to expert level knowledge in the following technologies: Teams O365 Azure DevOps Windows 11 Microsoft Intune Azure Virtual Desktop Published Apps and VDI MDM using SOTI MobiControl iOS and Android.
• Exposure to automation and scripting languages including PowerShell
• Working knowledge of operating systems and systems software
• Ticket management skills
• Project driven methodology

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.