End User Engineer Intern

The End User Services Intern will support the End User Services team in delivering day-to-day IT support and maintaining a consistent secure and high-quality end user experience.

This role provides exposure to desktop support device management and IT service operations while assisting senior team members with basic operational tasks

What youll need to bring to the team:

Provide first-level support for end user devices (laptops desktops peripherals)

Assist in troubleshooting basic hardware and software issues under supervision

Support installation configuration and updates of operating systems and applications

Help track and monitor IT tickets and ensure timely updates to users

Assist with routine system updates and patching activities

Support asset management activities (inventory tracking device setup and decommissioning)

Work with team members to maintain documentation and standard operating procedures

Assist in preparing reports on common issues and service trends

Coordinate with internal teams (Help Desk Infrastructure Security) for issue resolution

Follow IT security policies and support basic endpoint security practices Learning opportunities

Exposure to enterprise tools and endpoint management systems

Understanding of IT service management (ITSM) and ticketing processes

Hands-on experience with desktop support and end user environments

Basic exposure to security and patch management practices

Insight into ITIL-based service delivery and operational processes

Opportunity to gain hands-on experience by contributing to regional and global IT project rollouts and initiatives

Qualifications :

More about you

Currently pursuing a Diploma or Bachelors degree in IT Computer Science or related field

Basic understanding of Windows OS and Microsoft Office applications

Familiarity with computer hardware and troubleshooting fundamentals

Strong willingness to learn and take initiative

Good communication and interpersonal skills

Ability to work collaboratively in a team environment

Attention to detail and good organizational skill

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time