Merchant Integration Executive (ANZ Market)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Our Journey

The ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members money and time and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective in 2014 ShopBack now powers over US$5.5 billion in annual sales for over 20000 online and in-store partners and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings ShopBack continues to create value for both members and merchants. Notably its payment solution ShopBack Pay offers members a convenient and rewarding payment option at checkout.

Your Adventure Ahead

Partner with the relevant stakeholders to identify and drive improvements within the Integration Operations functions.
Define maintain and review market-level KPIs to measure success and team performance.
Document and maintain key operational tasks processes and SLAs ensuring consistent updates and compliance.
Lead market level merchant integrations to ensure smooth onboarding and compliance with ShopBack standards.
Coordinate with regional integration teams for merchant onboarding setup testing and successful go-lives.
Build and maintain strong relationships with key merchant partners and affiliate networks advocating for ShopBacks technical interests.
Conduct operational test runs and implement improvements in integration workflows.
Resolve merchant and customer issues such as untracked orders or technical misconfigurations proactively implementing preventative measures.
Work closely with Customer Service Engineering Business Development Marketing and the Center of Excellence teams to align and scale processes.
Collaborate with Product and Engineering to implement projects that enhance tracking capabilities and operational efficiency.
Support negotiations with merchants and networks alongside the Business Development team.

Essentials to Succeed

Strong technical understanding of web integrations tracking technologies and affiliate marketing tools.
Advanced proficiency in Microsoft Excel and Google Sheets.
Analytical and data-driven mindset with strong attention to detail.
Background in e-commerce or affiliate marketing is a plus.
Excellent written and verbal communication skills.
Strong problem-solving abilities in fast-paced startup environments.
Self-starter with ownership mentality and accountability.
Not discouraged by failure; adaptable in ambiguous and evolving environments.
Demonstrated use of AI tools (e.g. ChatGPT Cursor) to improve workflows enhance productivity and scale operations.

ShopBackers DNA

Grit - We tackle all challenges head-on working together to solve problems and achieve success.
Hunger - We value hard work and having relentless drive.
Speed - We move fast and have a bias for action all to deliver maximum impact.
Impact - We focus on results always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset constantly striving to learn improve and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid open and collaborative culture where feedback is valued for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications analyse resumes match candidates to roles generate interview notes and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting emailprotected.

Our JourneyThe ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members m...

Our Journey

Your Adventure Ahead

Partner with the relevant stakeholders to identify and drive improvements within the Integration Operations functions.
Define maintain and review market-level KPIs to measure success and team performance.
Document and maintain key operational tasks processes and SLAs ensuring consistent updates and compliance.
Lead market level merchant integrations to ensure smooth onboarding and compliance with ShopBack standards.
Coordinate with regional integration teams for merchant onboarding setup testing and successful go-lives.
Build and maintain strong relationships with key merchant partners and affiliate networks advocating for ShopBacks technical interests.
Conduct operational test runs and implement improvements in integration workflows.
Resolve merchant and customer issues such as untracked orders or technical misconfigurations proactively implementing preventative measures.
Work closely with Customer Service Engineering Business Development Marketing and the Center of Excellence teams to align and scale processes.
Collaborate with Product and Engineering to implement projects that enhance tracking capabilities and operational efficiency.
Support negotiations with merchants and networks alongside the Business Development team.

Essentials to Succeed

Strong technical understanding of web integrations tracking technologies and affiliate marketing tools.
Advanced proficiency in Microsoft Excel and Google Sheets.
Analytical and data-driven mindset with strong attention to detail.
Background in e-commerce or affiliate marketing is a plus.
Excellent written and verbal communication skills.
Strong problem-solving abilities in fast-paced startup environments.
Self-starter with ownership mentality and accountability.
Not discouraged by failure; adaptable in ambiguous and evolving environments.
Demonstrated use of AI tools (e.g. ChatGPT Cursor) to improve workflows enhance productivity and scale operations.

ShopBackers DNA

Grit - We tackle all challenges head-on working together to solve problems and achieve success.
Hunger - We value hard work and having relentless drive.
Speed - We move fast and have a bias for action all to deliver maximum impact.
Impact - We focus on results always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset constantly striving to learn improve and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid open and collaborative culture where feedback is valued for everyone to grow and improve every day.