Staff Technical Support Engineer
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Job Location:
Bayan Lepas - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Product Analytics Manufacturing IT Technical Support Engineer
Job descriptions:
First-line engineer to handle malfunction & technical request cases related to production flow system or infrastructure within stipulated SLA.
Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
Concise in creating updating and resolving cases via ServiceNow ticketing system.
Diligently adhere to Operations Standard Operating Procedures and Processes while handling cases.
Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
Coordinate and / or participate in ad-hoc projects.
Able to work on a 24x7 rotating shifts all year round.
Basic Qualifications
Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 years work experience.
At least 2 years of working experience in system/network/software troubleshooting.
Knowledge in Windows and Linux system administration Networking/ Securityis an added advantage.
Proficiency in written/verbal English. Mandarin is an added advantage.
Preferred Qualifications
Experience and knowledge in semiconductor testing environment
Database administration (SQL server) is preferred.
Candidate must be independent self-driven customer oriented with good interpersonal communication skills and must be able to work as a team.
Required Experience:
Staff IC
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
