B3 Temporary Promotion or Temporary Level Transfer Decision Support Manager Social Security Scotland

Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland. This includes people on low incomes disabled people carers young people entering the workplace and to help people heat their homes.

The primary role of the Decision Support Manager is to provide an expert resource within Social Security Scotland to support the decision making process from a legal and policy perspective within teams and the wider agency. As a Decision Support Manager you will be responsible for managing the Decision Support Team function.

As part of the Decision Support Team you will play a crucial role in providing a top quality service whilst upholding our values that clients and colleagues should be treated with dignity fairness and respect.

In this role you will be joining the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation delivering benefits to the people of Scotland being part of the profession recognises theimportant roleyou will undertake.

Responsibilities

• Support develop and maintain the long-term strategy objectives and areas of responsibility for the Decision Support Team.
• Provide strategic leadership across the Decision Support team to facilitate core functions.
• Work collaboratively with colleagues across Scottish Government and Social Security Scotland by developing and nurturing relationships.
• Be a visible and engaging leader that builds the capability of their team by coaching and mentoring staff on a range of procedural and leadership areas.
• Promote continuous improvement by leading on performance ensuring deadlines are met. Interpret and analyse complex information to identify and address performance variation to deliver improved quality outcomes.
• Advise on complex matters manage workflow and carry out quality assurance taking corrective action where required.
• Line management of Decision Support team staff members leading and supporting their development and training.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Please familiarise yourself with this framework by clicking on the following link:

Introduction - Success profiles: candidate guide - ()

For this opportunity the following Success Profile elements will be assessed:

Experience:

• Experience of leading service delivery and team management in an operational setting with knowledge of Social Security Scotland benefits.
  

Behaviours:

• Communicating and influencing (Level 3)
• Leadership (Level 3)
• Making effective decisions (Level 3)

You can find out more about Success Profiles Behaviours here

How to Apply
Please apply online providing a Supporting Statement (of no more than 750 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this opportunity.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis. If applying on TP you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application your release must be agreed by your line manager and C-band manager or relevant unit head.

Dates to Remember
Statement submitted by: 23:55 pm on Wednesday 15th April 2026
Informal chats: w/c 27th April 2026(if required & dates may be subject to change)

Duration of Temporary Opportunity
This TP / TLT opportunity is for 12 months.

Hybrid Working
We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

If you have any questions about the role please contact Ann Gallagher at