Customer Service Coordinator

Our Rugby site have an exciting opportunity for a Customer Service Co-Ordinator to join our friendly team on a full time permanent basis. 

Working hours: 4 on 4 off 10am-9pm. 

As a Customer Service Co-Ordinator you will be responsible for overseeing main customer communications to enhance and improve service levels.

Key Duties of a Customer Service Co-Ordinator:

• Liaise daily with major retailers.
• Compare tracking data with customer platforms and update.
• Raise disparity between Warrens tracking and customer platforms internally and externally.
• Work collaboratively with other departments within the business.  
• Communicate using a variety of media with internal and external stakeholders any potential service issues.
• Collate and publish daily KPI reports internally and externally at scheduled times.
• Process information from suppliers.
• Attend internal operational meetings as required.

Qualifications :

• Strong communication skills with the ability to build rapport. 
• Passion for delivering an exceptional customer service experience.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Strong team player as well as able to work on their own initiative.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information :

As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success which is why we offer a wide range of benefits which include:

• Annual Leave  20 days inclusive of the bank holidays. 
• Pension scheme  We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance -  2 x your annual salary.
• Wellness  Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year.
• Eye Care Vouchers  We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition  We recognise that employees have gone the extra mile via Employee of the month and year special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Remote Work :

No

Employment Type :

Full-time