Complaints and Information Governance Officer
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Job Summary
3 month contract with a local authority
Job Purpose
- The Complaints Members Enquiries & Information Governance Officer is responsible for delivering a highquality professional service in the handling of complaints Members enquiries Ombudsman and Information Commissioners Office (ICO) enquiries Freedom of Information (FOI) requests and Data Protection / Individual Rights requests within Childrens Services.
Key Duties/Accountabilities
- Act as the first point of contact for corporate statutory Children Act complaints school complaints and related enquiries
- Manage and respond to complaints in line with legislation Council procedures and statutory timescales
- Undertake detailed investigations mediation and early resolution of complaints
- Prepare highquality written responses ensuring clarity accuracy and consistency
- Provide advice and support to investigating officers independent persons and panel members for Stage 2 and 3 complaints
- Research investigate and draft responses to Local Government Ombudsman enquiries
Essential Experience Required
- Experience working in at least one of the following areas: complaints FOI data protection or Members enquiries
- Experience handling complex casework and investigations
Essential Qualifications Required
- Alevel standard education or equivalent or relevant workrelated experience in complaints customer care business administration or information governance
- Strong literacy and numerical skills
Additional information to note
- Working hours: 35 hours per week
- DBS required.
- We work on Bi weekly payment schedule
The role closes soon apply ASAP.
Required Skills:
To be responsible for dealing effectively with the corporate complaints school complaints statutory social care complaints Ombudsman and Information Commissioners Office enquiries Freedom of Information and Data Protection Act enquiries and Members Enquiries to the Directorate of Childrens Services
Required Education:
To be responsible for dealing effectively with the corporate complaints school complaints statutory social care complaints Ombudsman and Information Commissioners Office enquiries Freedom of Information and Data Protection Act enquiries and Members Enquiries to the Directorate of Childrens Services
