Customer Service Manager – Schwerpunkt Quality Management (all genders)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Collaboration with external service providers and their quality managers to ensure quality standards
- Continuous improvement of customer satisfaction and other quality-related KPIs
- Collaboration with the internal last-level team and other international teams to ensure quality
- Expansion and maintenance of the online support page
- Management of service providers within the scope of quality management and KPI development
- Development of quality dashboards in collaboration with other team members
- Further development of the quality concept
- Optimization of quality measurement
- Conducting regular calibration sessions internally and externally
- Process optimization in collaboration with internal and external stakeholders
Qualifications :
- Successfully completed commercial training or a degree
- Initial practical experience in e-commerce or customer service
- Experience in quality assurance training or coaching
- Strong analytical skills as well as a structured and accurate way of working
- Strong customer focus and excellent communication skills
- Attention to detail and a positive can-do attitude
- Good proficiency in MS Office (especially Excel)
- Very good German and English skills both written and spoken
- Knowledge of an additional language is a plus
Additional Information :
Remote Work :
No
Employment Type :
Full-time
About Company
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers B2C brands and retailers to create outstanding customer experiences with one unified backend. SCAYLE’s headless and composable architecture is based on an API-first approach and is continuousl ... View more
