Customer Service Specialist (all genders)

Hamburg - Germany

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Independent handling of customer inquiries complaints and issues via email
Taking on additional tasks that support the operational business in our call centers
Close collaboration with internal teams to optimize processes and workflows
Supporting the quality team to ensure quality standards
Assisting in documenting workflows in German and English

Qualifications :

Minimum of two years of experience in customer service ideally in a call center environment
Initial experience with Google Workspace Jira and Zendesk is a plus
Strong communication skills and a high level of service orientation
Quick comprehension proactivity and a strong sense of initiative
Hands-on mentality and problem-solving skills
Excellent German and English skills both written and spoken
High resilience and strong team spirit

Additional Information :

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally we stand for as a brand: acceptance inclusion and a fairer approach to fashion.

Remote Work :

Employment Type :

Full-time

Independent handling of customer inquiries complaints and issues via emailTaking on additional tasks that support the operational business in our call centersClose collaboration with internal teams to optimize processes and workflowsSupporting the quality team to ensure quality standardsAssisting in...

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About Company

ABOUT YOU SE & Co. KG

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers B2C brands and retailers to create outstanding customer experiences with one unified backend. SCAYLE’s headless and composable architecture is based on an API-first approach and is continuousl ... View more

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