Head of Customer Service (all genders)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Functional and disciplinary leadership of a team of customer service experts and project managers
- Management coordination and further development of our external call centers
- Management monitoring and continuous optimization of existing customer service processes to ensure the best possible customer experience
- Definition evaluation and analysis of relevant KPIs as well as optimization of our internal reporting and controlling systems within customer service
- Strategic integration and further development of modern automation processes
- Internal and external escalation management including the proactive derivation of concrete action recommendations
- Close collaboration with national and international partners
- Contract and commercial negotiations with external service providers
- Management of complex and demanding projects across the entire order returns and complaint processes
Qualifications :
- Completed university degree
- Several years of experience in customer service ideally in a call center or e-commerce environment
- Extensive leadership experience
- Very good knowledge of customer service and e-commerce processes as well as relevant technologies
- Very good MS Office skills
- Very good German and English skills both written and spoken
- High level of initiative assertiveness and sense of responsibility
- Strong analytical skills and a structured way of working
Additional Information :
Remote Work :
No
Employment Type :
Full-time
About Company
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers B2C brands and retailers to create outstanding customer experiences with one unified backend. SCAYLE’s headless and composable architecture is based on an API-first approach and is continuousl ... View more
