SAP SD-Manager

Service line: SAP - Position Title: SAP Basis Senior TechOps (Application Management) Consultant

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP Basis Senior Consultant to join the EY GDS SAP TechOps Team. As part of our EY GDS TechOps team you will be responsible for ensuring the stability performance and availability of the SAP systems across various regions for our global clients. You will collaborate closely with cross functional teams to address issues implement enhancements and optimize system performance to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions automation and innovation.

Your Key Responsibilities

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests incident management enhancement requests change management and problem management as Level 2 or 3 Application Management Specialist.
• Provide senior level support for SAP Basis Activities including system administration performance tuning and troubleshooting across SAP landscapes.
• Perform System Monitoring Capacity Planning and Tuning to optimize system performance and ensure high availability and scalability.
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements assess business needs and provide advice on SAP infrastructure/Basis solutions.
• Develop and maintain technical documentation including system configuration installation procedures and guidelines.
• Mentor and train junior SAP Basis Team Members sharing best practices and providing guidance on technical issues and troubleshooting techniques.
• Keep abreast of industry trends emerging technologies and SAP best practices to drive operational efficiency through automation and innovation.
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client.

Skills and attributes for success

• Extensive experience with SAP system installation configuration and upgrade procedures including experience with SAP Basis tools and utilities.
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.

Ideally youll also

• Broad knowledge of SAP ERP IT systems processes and integration with legacy systems.
• Good understanding on Roles and Authorization SAP Security.
• Experience with different Cloud platforms (i.e. Azure AWS GCP).
• Experience in SAP Rise and/or SAP Cloud Solutions.
• Database (Sybase/SAP - ASE Oracle and Microsoft SQL S4HANA).
• Knowledge on SAP Fiori SAP BusinessObjects and other SAP technologies and applications.
• Familiarity with DevOps practices and tools for SAP such as SAP Cloud ALM and SAP Solution Manager.
• SAP Certification in SAP Basis Administration or SAP HANA Administration.

<< What we look for>>

• Bachelors degree in related technology field (Computer Engineering Science etc.) or comparable job experiences.
• At least 3 to 7 years of experience in SAP Basis domain.
• Minimum of 3 years working experience in SAP Basis administration with focus on Level 3 support and Global operations.
• Extensive experience with SAP system installation configuration and upgrade procedures including experience with SAP Basis tools and utilities.
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
• Experience working in a global setting with multi-regional teams understanding cultural nuances and time zone differences.
• Strong communication collaboration and leadership skills with the ability to work effectively in a global cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists a job offer awaits.

We are an equal opportunity employer and are committed to Diversity Equity & Inclusion.