Service Manager
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Monthly Salary:
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Job Summary
Job Description:
Service Delivery & Customer Satisfaction
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Ensure timely installation and servicing as per FVT & CVT norms
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Handle customer complaints and escalations effectively
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Monitor service quality and improve response time
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Drive high Customer Satisfaction (CSI scores)
ASP & Dealer Management
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Manage Authorised Service Providers (ASP) for smooth service delivery
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Coordinate with Wholesale Dealers (WD) for end-customer service
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Monitor dealer service activities for consistent customer experience
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Ensure availability of resources and infrastructure with partners
Revenue & Working Capital Management
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Achieve service revenue targets through planned activities
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Track and manage outstanding payments as per norms
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Ensure optimal utilization of resources
Training & IT Systems
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Train ASP/WD technicians on new products and service processes
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Conduct Tool Box Talks and on-field training sessions
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Ensure effective usage of IT systems and digital tools
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Provide feedback on product performance and issues
Warehouse & Inventory Management
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Manage categorisation and conversion of products to Finished Goods (FG)
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Ensure timely repair of defective stock (D3/DF3)
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Monitor spare parts inventory and maintain optimum stock levels
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Ensure compliance with statutory and company norms
