Team Lead | ITSM | Bengaluru | Technology Strategy & Transformation
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Job Summary
Team Lead ITSM Bengaluru Technology Strategy & Transformation
Job requisition ID : 103653
Location: Bengaluru
Entity: Deloitte Touche Tohmatsu India LLP
Team Lead Enterprise Technology & Performance-Technology Strategy & Transformation ITSM
Location: Bengaluru
The team
Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.Learn more about ET&P
Your work profile
- Manage day-to-day ITSM operations in a 24/7 support environment.
- Handle major incidents escalations and service restoration activities.
- Monitor enterprise applications and infrastructure using monitoring tools.
- Ensure adherence to ITIL processes including Incident Problem and Change Management.
- Coordinate with cross-functional and global teams for issue resolution and service continuity.
- Prepare operational reports dashboards and service performance updates.
- Participate in operational reviews and continuous service improvement initiatives.
- Communicate effectively with business stakeholders and support teams in German and English.
Key Skills Required:
- 36 years of experience in ITSM operations or service management environments.
- Strong understanding of ITIL framework and operational processes.
- Hands-on experience with enterprise monitoring and ticketing tools.
- Experience managing major incidents and critical escalations.
- Strong analytical troubleshooting and reporting capabilities.
- Excellent stakeholder management and coordination skills.
- Ability to work in high-pressure environments and rotational/24x7 support models.
- Education: Any Bachelors
About Company
Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals with headq ... View more
