Staff Technical Product Manager Travel Services
Job Summary
Job Description Summary
The Employee Travel team is seeking an experienced Technical Product Manager to lead the Travel applications ecosystem. Candidate will operate closely with product leadership to set strategy define clear build needs and translate that vision into actionable requirements for engineering. Candidate will own a prioritized roadmap and drive delivery that balances new feature development defect remediation and technical debt reduction. Your work ensures the travel platforms availability performance security compliance and seamless integrations across internal systems and external vendors. You will actively partner with and influence a broad set of technical stakeholdersTechnical Anchors Architects Service Owners Developers Middleware Infrastructure DBAs Cybersecurity and Auditorscommunicating complex topics clearly and tailoring depth to the audience. You will also manage vendor teams to high standards of change quality audit readiness and service-level performance.Job Description
Company Overview
Working at GE Aerospace means you are bringing your unique perspective innovative spirit drive and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas we will listen. Join us and see your ideas take flight!
Site Overview
Established in 2000 the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospaces multidisciplinary research and engineering center. Pushing the boundaries of innovation every day engineers and scientists at JFWTC have contributed to hundreds of aviation patents pioneering breakthroughs in engine technologies advanced materials and additive manufacturing.
Role Overview:
In this role you will:
- Define and own the product strategy and roadmap for MVPs and releases; translate ambiguous business needs into decomposed user stories with clear acceptance criteria.
- Lead solution shaping with architects and engineers across data models API contracts identity and access encryption performance targets observability and operability.
- Make and document build/buy and design tradeoffs; articulate risks dependencies and downstream implications; gain alignment through structured decision artifacts.
Delivery and Engineering Excellence
- Lead cross-functional delivery using Lean/Agile/XP practices; drive CI/CD secure SDLC test automation documentation and change-management rigor.
- Partner with Service Owners to uphold healthy development and support processes; ensure high-quality production releases and incident-free migrations.
- Set track and act on engineering health metrics (e.g. deployment frequency change failure rate mean time to restore test coverage)
- Work closely with Travel & Expense finance team for reconciliation ledger integrations. Ensure weekly monthly LCD cycles are delivered as per business SLA.
Platform Data and Integrations
- Oversee the Travel platform and its integrations including expense reservations and corporate banking/payment systems corporate card delinquency process (CBCP model).
- Partner with Finance to improve reconciliation accuracy exception reduction and time-to-close; define data quality controls and reconciliation KPIs.
- Ensure integration resiliency and correctness with robust error handling idempotency retry/backoff and observability for end-to-end flows.
- Good understanding of global corporate card systems with thorough understanding of payment channels account reconciliation using 3-way match policy.
- Strong understanding of ERP integrations through finance engines and or data lake tech stack
- Strong understanding of Concur
Reliability Security and Compliance
- Establish and maintain service-level objectives (availability latency error rate) and performance baselines drive tuning and capacity planning.
- Coordinate internal/external IT audits and cybersecurity certifications; ensure controls for access change and data protection are implemented and evidenced.
- Plan and execute infrastructure upgrades and patches in collaboration with Infrastructure; maintain business continuity and disaster recovery readiness.
Communication and Stakeholder Alignment
- Communicate complex technical topics in clear concise language tailored to developers architects cybersecurity finance and leadership.
- Produce high-quality RFCs sequence and data flow diagrams decision logs and readiness plans; facilitate effective design and readiness reviews.
- Build alignment across diverse stakeholders; synthesize perspectives into a single prioritized view for the engineering teams.
Required Qualifications:
- Bachelors degree in: Business Computer Science or a STEM field
- 8 years of technical product or related experience with demonstrated cross-functional leadership
- Expert in Agile delivery; proven ability to convert ambiguity into actionable backlogs and iterative delivery
- Demonstrated ability to engage at the architecture level (APIs data models security controls performance engineering) and communicate decisions clearly to technical stakeholders
Preferred Qualifications:
- Strong understanding of Corporate Travel and Expense including finance billing and reconciliation processes
- Strong experience working on T&E solutions like Concur Travel and Expense Configurations SaaS Integrations SaaS security Data security Corporate ledger Internal billing system UK HMRC.
- Working experience with Reservation solution from CWT Kayak Spotnana Blockskye
- Working closely with Banking product / integration from Citi Amex ICBC TRAX
- Knowledge of SaaS system like Bluedot Oversight
- Familiarity with software design principles operational support practices troubleshooting and estimation
- Organized thorough and detail-oriented; strong analytical problem solver
- Collaborative and inclusive; actively incorporates input from multiple sources and partners effectively with UX Architecture and Engineering
- Experience with Lean practices (Kaizen Value Stream Mapping structured problem solving)
- Knowledge of regulatory requirements such as SOX; experience leading internal and external IT audits
Technical Expertise
- Architecture literacy: microservices API-first design identity and access encryption at rest/in transit observability (logs/metrics/traces) SLOs performance tuning
- Application stack familiarity: web applications built with Angular/Java or similar enterprise stacks
- Data fluency: schema design and change management query performance optimization data quality controls; strong experience with Oracle Database (19c)
- Integration proficiency: secure web services event-driven patterns resiliency error handling and monitoring across travel reservations payments and banking integrations
- Ability to translate business requirements into technical designs and collaborate with engineers to deliver scalable secure and maintainable solutions
Business Acumen
- Demonstrates initiative exploring alternate technologies and approaches; makes informed buy-versus-build recommendations
- Breaks down complex problems documents clearly estimates effectively and assesses the impact of technology choices
- Navigates competing stakeholder needs; aligns on value and communicates a single synthesized direction to delivery teams
- Aware of competitive and vendor landscapes; uses timing and MVP scoping to accelerate outcomes
Leadership
- Influences through others; builds direct and behind-the-scenes support for proposals
- Anticipates downstream consequences; adjusts influencing strategy to achieve positive outcomes
- Clearly articulates the rationale behind decisions and their implications; reflects on outcomes to continuously improve
- Participates in technical strategy planning; mentors and uplifts team capabilities
Personal Attributes:
Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information.
Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.
Note
This Job Description is intended to provide a high level guide to the role. However it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.
Additional Information:
Whether we are manufacturing components for our engines driving innovation in fuel and noise reduction or unlocking new opportunities to grow and deliver more productivity our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.
#LI-AM4
Additional Information
Relocation Assistance Provided: No
Required Experience:
Staff IC
About Company
GE Aerospace is mobilizing a new era of growth in aerospace, aviation, and defense engineering. Explore GE Aerospace's commercial and general propulsion powers.