Description| Role Details |
This role will identify high-impact use cases work with business and technology teams and ensure end-to-end delivery of AI solutions at scale
1. AI in CX Strategy & Roadmap
Define AI and automation roadmap aligned to CX 2.0 and business priorities
Identify high-impact use cases with clear ROI
2. Use Case Identification & Prioritization
Identify opportunities across:
Assisted support
Self-service
Sales enablement
Proactive diagnostics
Prioritize based on impact and feasibility
3. End-to-End Implementation
Lead delivery from:
Problem definition
Solution design
Pilot
Production rollout
4. Cross-Functional Collaboration
Partner with CX Product Engineering Data Science AI COE and Business teams
Define data requirements and integration approach
5. Performance Tracking
Track measurable impact across:
NPS
Conversion
Turnaround time
Cost efficiency Expected Outcomes
Scaled deployment of AI-led CX use cases across journeys
Reduction in customer effort and support load
Improved first contact resolution and turnaround times
Measurable improvement in CX and operational efficiency metrics Key Attributes - Should be Customer-centric: empathetic and curious with an ability to internalize the point of view of our customer and exhaustively represent their wants needs and pain points
- Forward thinker:should have the aptitude for creative and innovative thinking and analysis
- Good interpersonal networking and influencing skills
- Problem solving and analytical skills
- Data driven mindset with an aptitude for technology
- Strong project management skills
- Change management and communication skills
- Be Collaborative. Should be able to thrive in a culture of collaboration and promote deep partnership between cross-functional teams.
|
| Preference | 710 years experience in AI automation or digital transformation roles
Experience deploying AI solutions in live customer journeys
Understanding of conversational AI LLMs and automation frameworks |
DescriptionRole DetailsThis role will identify high-impact use cases work with business and technology teams and ensure end-to-end delivery of AI solutions at scale1. AI in CX Strategy & Roadmap Define AI and automation roadmap aligned to CX 2.0 and business priorities Identify high-impact use cases...
Description| Role Details |
This role will identify high-impact use cases work with business and technology teams and ensure end-to-end delivery of AI solutions at scale
1. AI in CX Strategy & Roadmap
Define AI and automation roadmap aligned to CX 2.0 and business priorities
Identify high-impact use cases with clear ROI
2. Use Case Identification & Prioritization
Identify opportunities across:
Assisted support
Self-service
Sales enablement
Proactive diagnostics
Prioritize based on impact and feasibility
3. End-to-End Implementation
Lead delivery from:
Problem definition
Solution design
Pilot
Production rollout
4. Cross-Functional Collaboration
Partner with CX Product Engineering Data Science AI COE and Business teams
Define data requirements and integration approach
5. Performance Tracking
Track measurable impact across:
NPS
Conversion
Turnaround time
Cost efficiency Expected Outcomes
Scaled deployment of AI-led CX use cases across journeys
Reduction in customer effort and support load
Improved first contact resolution and turnaround times
Measurable improvement in CX and operational efficiency metrics Key Attributes - Should be Customer-centric: empathetic and curious with an ability to internalize the point of view of our customer and exhaustively represent their wants needs and pain points
- Forward thinker:should have the aptitude for creative and innovative thinking and analysis
- Good interpersonal networking and influencing skills
- Problem solving and analytical skills
- Data driven mindset with an aptitude for technology
- Strong project management skills
- Change management and communication skills
- Be Collaborative. Should be able to thrive in a culture of collaboration and promote deep partnership between cross-functional teams.
|
| Preference | 710 years experience in AI automation or digital transformation roles
Experience deploying AI solutions in live customer journeys
Understanding of conversational AI LLMs and automation frameworks |
View more
View less
Job Location:
Monthly Salary:
Posted on:
6 days ago
Vacancies:
1 Vacancy
