This role will identify high-impact use cases work with business and technology teams and ensure end-to-end delivery of AI solutions at scale
1. AI in CX Strategy & Roadmap Define AI and automation roadmap aligned to CX 2.0 and business priorities Identify high-impact use cases with clear ROI
2. Use Case Identification & Prioritization Identify opportunities across: Assisted support Self-service Sales enablement Proactive diagnostics Prioritize based on impact and feasibility
3. End-to-End Implementation Lead delivery from: Problem definition Solution design Pilot Production rollout
4. Cross-Functional Collaboration Partner with CX Product Engineering Data Science AI COE and Business teams Define data requirements and integration approach
Expected Outcomes Scaled deployment of AI-led CX use cases across journeys Reduction in customer effort and support load Improved first contact resolution and turnaround times Measurable improvement in CX and operational efficiency metrics
Key Attributes
Should be Customer-centric: empathetic and curious with an ability to internalize the point of view of our customer and exhaustively represent their wants needs and pain points
Forward thinker:should have the aptitude for creative and innovative thinking and analysis
Good interpersonal networking and influencing skills
Problem solving and analytical skills
Data driven mindset with an aptitude for technology
Strong project management skills
Change management and communication skills
Be Collaborative. Should be able to thrive in a culture of collaboration and promote deep partnership between cross-functional teams.
Preference
710 years experience in AI automation or digital transformation roles Experience deploying AI solutions in live customer journeys Understanding of conversational AI LLMs and automation frameworks
DescriptionRole DetailsThis role will identify high-impact use cases work with business and technology teams and ensure end-to-end delivery of AI solutions at scale1. AI in CX Strategy & Roadmap Define AI and automation roadmap aligned to CX 2.0 and business priorities Identify high-impact use cases...
Description
Role Details
This role will identify high-impact use cases work with business and technology teams and ensure end-to-end delivery of AI solutions at scale
1. AI in CX Strategy & Roadmap Define AI and automation roadmap aligned to CX 2.0 and business priorities Identify high-impact use cases with clear ROI
2. Use Case Identification & Prioritization Identify opportunities across: Assisted support Self-service Sales enablement Proactive diagnostics Prioritize based on impact and feasibility
3. End-to-End Implementation Lead delivery from: Problem definition Solution design Pilot Production rollout
4. Cross-Functional Collaboration Partner with CX Product Engineering Data Science AI COE and Business teams Define data requirements and integration approach
Expected Outcomes Scaled deployment of AI-led CX use cases across journeys Reduction in customer effort and support load Improved first contact resolution and turnaround times Measurable improvement in CX and operational efficiency metrics
Key Attributes
Should be Customer-centric: empathetic and curious with an ability to internalize the point of view of our customer and exhaustively represent their wants needs and pain points
Forward thinker:should have the aptitude for creative and innovative thinking and analysis
Good interpersonal networking and influencing skills
Problem solving and analytical skills
Data driven mindset with an aptitude for technology
Strong project management skills
Change management and communication skills
Be Collaborative. Should be able to thrive in a culture of collaboration and promote deep partnership between cross-functional teams.
Preference
710 years experience in AI automation or digital transformation roles Experience deploying AI solutions in live customer journeys Understanding of conversational AI LLMs and automation frameworks
Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration,
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