Sr. Strategy & Operations Analyst

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

Role Summary

The Sr. Strategic Analyst will play a pivotal role in shaping the direction and performance of Kaseyas Support & Customer Success organizations. This role combines analytical rigor strategic thinking and executive-level communication. The ideal candidate is data-driven comfortable operating independently and skilled at presenting insights and recommendations to senior leaders.

Key Responsibilities

• Lead analytical deep dives and strategic initiatives that inform CS leadership decisions
• Develop KPI frameworks forecasting models and operational dashboards
• Build executive-ready presentations and narratives for SVP and Clevel audiences
• Partner with cross-functional teams (Finance Sales Ops Product Support etc.) to drive strategic alignment
• Own portions of the team operating rhythm: QBRs weekly KPIs governance
• Support team transformation efforts including process redesign and program rollout
• Maintain strong understanding of customer lifecycle segmentation health models and CS motions

Required Skills & Experience

• 5 years in Strategy Analytics Operations Consulting or related field
• Strong executive communication and storytelling; ability to simplify complex analysis
• Proficiency with BI tools (Power BI Sigma preferred but not required)
• Strong Excel or Sheets modeling ability
• Strong PowerPoint presentation design ability
• Experience in SaaS subscription metrics customer analytics or technical support analytics & operations
• Ability to work autonomously manage multiple workstreams and prioritize effectively

Success Metrics

• Quality & Timeliness of Deliverables:Deliversaccurate leadershipready strategic analyses models and presentations on time with minimal revision cycles required
• Influence on DecisionMaking:Produces insights that directly shape Support/Services decisions - reflected by adoption of key recommendations and recurring inclusion in leadership reviews
• Capacity Relief & Operational Leverage:Effectively absorbs the majority of IClevel strategic and analytical workload enabling the manager to reallocate time toward higherlevel orchestration and alignment
• Stakeholder Satisfaction & CrossFunctional Partnership:Earns strong feedback from Support Services and crossfunctional partners for responsiveness clarity and effectiveness
• Process & Analytics Improvements:Drives measurable improvements in reporting frameworks models or workflows targeting reduction in manual effort through standardization automation or new strategic tools

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.