Process Associate Digital Crimes Unit

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate/ Technical Associate (5A/5B)- Digital Crimes Unit
Responsibilities
Work as a part of the Customer Security organization within Information Security.
Protect client customers based on data patterns and alarms.
Identify malicious activity on clients customer network based on both historic and emerging trends.
Assign phishing tickets in the queue and review categorize or label content reported in the case related to video text image or other relevant data.
Actively review content for Inappropriate video image Title / Thumbnails and other content for compliance to our policies and be able to categorize the content.
Analyze examine the content which could be in image video format daily.
Identify content which comes under abuse catalog and send it for further investigation.
Train other team members regarding the daily tasks whenever important and requested by the manager.
Communicate inside the company with members of the same team or other teams to accomplish the allocated tasks and duties.
In an investigative role or equivalent anti-abuse or information security experience. Knowledge of current or emerging trends in the threat landscape (e.g. Phishing Scams Malware Payment Fraud Content Complaints etc.).
Qualifications we seek in you!
Minimum Qualifications
Ability to navigate and identify malicious activity where it exists within a website.
Ability to document data points contributing to a decision on whether a violation of our policies exists on a customers website.
Ability to be thorough while maximizing performance.
You might also have...
Strong problem-solving skills - Exercising independent judgment with minimal direction. Effective communication skills.
Experience with client products and services.
Experience in Tier 2 investigation/triage of security events.
You should be able to work on a flexible schedule and review content that might be erroneous in nature every day.

Preferred Qualifications/ Skills
Graduation in any discipline (Pref or any other tech/non-tech degree)
Content reviewer/ moderation experience (Optional)
Need to have knowledge on CRM tool understanding of firewalls.
Need to have hands on experience on social sites basic knowledge on cybersecurity (Phishing Malware Spam)
Good MS Excel & MS Power point presentation skills
Excellent proficiency with written English and with neutral English accent.
Excellent verbal and written communication skills including the ability to explain technical concepts.
Generates ideas and critically evaluates future scenarios.
Encourages and facilitates cooperation and results orientation.
Identifies and acts upon opportunities for continuous improvement.
Fosters an environment of collaboration and a strong customer service culture.
Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.