Process Manager- Associate

The Access Controls Reporting & Operational Controls process manager is an individual contributor responsible for access governance recurring reporting and Tableau dashboard delivery supporting transformation initiatives. The role manages access requests and permissions via ServiceNow WEAVE and SharePoint develops data preparation workflows in Alteryx and produces standardized reports with strong quality and timeliness. The individual applies operational controls discipline (documentation reconciliations evidence change tracking) to ensure reporting processes are well-governed and audit-ready. The role also supports transition execution by documenting procedures and enabling smooth handoff of reporting and access processes to BAU teams

As a Process Manager Associate within J.P. Morgan Wealth Management you will oversee access control processes deliver recurring reports build and maintain Tableau dashboards develop and maintain Alteryx workflows and apply robust operational controls across all reporting activities. You will manage access control requests for the J.P. Morgan Wealth Management function in ServiceNow coordinating approvals and administering permissions. You will produce a defined suite of daily weekly and monthly reports with a focus on completeness accuracy and timely distribution. You will design enhance and troubleshoot Tableau dashboards aligned to agreed KPIs and metrics resolving data and refresh issues as they arise. You will create and sustain well-documented repeatable Alteryx workflows for data sourcing cleansing joining and validation. You will implement and maintain operational controls such as runbooks control checklists reconciliations exception handling evidence retention and change logging across reporting processes. You will also support transition and business-as-usual readiness through process documentation clear RACI and ownership definitions stakeholder training and stabilization during handoffs while partnering with stakeholders to clarify requirements manage timelines and promote continuous improvements in reporting efficiency and control.

Job Responsibilities

• Manage access controls processes for JPMWM Function including request intake/tracking in ServiceNow approvals coordination and permission administration
• Deliver a defined suite of recurring reports (daily/weekly/monthly) ensuring completeness accuracy and on-time distribution.
• Build maintain and enhance Tableau dashboards aligned to agreed KPIs/metrics; troubleshoot data and refresh issues.
• Develop and maintain Alteryx workflows for data sourcing cleansing joining and validation; implement repeatable well-documented data pipelines.
• Apply operational controls across reporting processes (runbooks control checklists reconciliations exception handling evidence retention and change logging).
• Support transition/BAU readiness including process documentation RACI/ownership clarity stakeholder training and stabilization during handoff.
• Partner with stakeholders to clarify requirements manage timelines and continuously improve reporting efficiency and control posture.

Required qualifications capabilities and skills

• Experience supporting access governance and/or operational processes in a controls-focused environment.
• Hands-on proficiency with ServiceNow SharePoint Tableau and Alteryx (or equivalent data prep tooling).
• Strong analytical skills and attention to detail with demonstrated ability to execute recurring deliverables reliably.
• Strong documentation and communication skills; ability to work independently and manage multiple priorities.

Preferred qualifications capabilities and skills

• 5 years of Experience with operational risk/control frameworks (control design evidence monitoring/attestation) in a reporting/operations context.
• Experience supporting business transformation reporting KPI governance or PMO/BTO operating rhythms.
• Experience improving processes through standardization and automation (e.g. workflow optimization in Alteryx dashboard rationalization in Tableau)