OperationsProgram Manager Vice President

Are you a strategic thinker passionate about leading and delivering solutions to clients You have found the right team!

As aProgram ownerwithin theMarket Operations Platform Transformation team (MOPT) you will lead global transformation initiatives in a cross-functional setting. You will collaborate with Business Product Operations and Technology teams worldwide to deliver outcomes aligned with the firms strategic objectives. You will manage complex high-visibility programs end-to-enddeveloping integrated plans managing dependencies analyzing risks/benefits and partnering withkey stakeholdersto deliver scalable well-controlled solutions.

A top priority for this role is leading ahigh-performing matrixed multi-disciplinary teamspanningProject/Program Management Test Management hands-on testers and Business Analysts. You will set standards for delivery excellence drive consistent test outcomes and modernize testing practicesincluding expandedtest automationandAI-enabled innovationwhile maintaining strong engagement transparency and alignment with stakeholders.

Job Responsibilities

• Lead and develop a high-performing matrixed team (PMs Test Managers testers BAs); set cadence and delivery culture.
• Own senior stakeholder engagement across Business Product Operations and Technology; align outcomes scope priorities and timelines.
• Manage fast-paced complex cross-functional programs with material business impact.
• Partner with Ops/Tech/Product SMEs to design scalable operating models and solutions for strategic/regulatory initiatives.
• Define requirements/user stories; create test plans/scripts; oversee execution through sign-off.
• Drive test automation adoption (coverage integration reporting metrics).
• Scale AI-enabled testing and productivity solutions with appropriate risk and controls.
• Establish governance roles/responsibilities and resourcing to ensure lifecycle coverage.
• Develop integrated plans; manage dependencies milestones and cross-workstream sequencing.
• Communicate progress risks and decisions; resolve issues and escalate as needed.
• Ensure adherence to Risk/Control and firmwide guidelines; model high-quality standards.

Required qualifications capabilities and skills

• 10 years of related Program Management experience.
• Demonstrated experience leadingmatrixed multi-disciplinary teams including setting objectives managing performance and driving standardized ways of working.
• Proven ability to manage senior stakeholders influence decision-making and drive alignment across competing priorities.
• Strong understanding of testing lifecycle and delivery practices (planning execution defect management reporting governance).
• Experience driving test automation strategy and adoption including defining automation goals coverage approach and measurable quality outcomes.
• Demonstrated ability to lead through ambiguity and define a path forward for large-scale initiatives.
• Strong analytical/problem-solving skills and a track record of continuous improvement.
• Excellent verbal and written communication skills; ability to influence and align senior stakeholders across Business Operations Product and Technology.
• Familiarity with Agile methodology and hands-on experience using JIRA and MS Office.

Preferred qualifications capabilities and skills

• Demonstrated experience across Corporate & Investment Bank functions (Global Markets Middle Office and/or Securities Services) operating models and processes.
• Proven track record leading enterprise-scale global platform and operating model transformations with measurable outcomes.
• Ability to drive end-to-end test strategy across multiple workstreams including environment planning test data coordination and release readiness.
• Track record of improving quality metrics (e.g. defect leakage cycle time automation coverage/adoption release predictability).
• Experience with AI-enabled quality engineering solutions or automation accelerators in an enterprise environment.