Technical Lead India

Role Summary

You will lead IT operations across India (GCD and regional teams) serving as the single point of accountability for service delivery team management and business engagement. You play a critical role in supporting the expanding Hyderabad operations while ensuring full alignment with IQEQs global technology standards.

Key Responsibilities

• You lead and manage the India IT support team including L1/L2 local and remote support resources
• You act as the primary Technology point of contact for business stakeholders in India
• You ensure IT service delivery meets defined SLAs KPIs and global standards
• You provide monthly SLA and KPI reporting to Business and Group Technology
• You manage escalations incident response and problem management activities
• You lead major incident management driving rapid resolution with minimal business impact
• You oversee joiners movers and leavers (JML) asset lifecycle management and onsite support operations
• You drive operational governance reporting and continuous service improvement initiatives
• You ensure compliance with security policies audits and regulatory requirements
• You coordinate closely with global teams (Infrastructure Security Applications and Cloud) to ensure seamless service delivery
• You support office expansions infrastructure rollouts and capacity planning efforts
• You manage vendors and thirdparty support providers effectively
• You build mentor and develop the local IT team
• You represent Technology in management forums and stakeholder meetings
• You gather business requirements and translate them into effective technology solutions

Technical Skills & Leadership Capabilities

• You have strong EUC expertise including imaging patching and endpoint security
• You are proficient with Microsoft 365 (Exchange Teams SharePoint Intune Autopilot)
• You have handson experience with Active Directory and Azure AD including SSO MFA and Conditional Access
• You possess a solid understanding of networking fundamentals (LAN/WAN VPN Firewall)
• You are experienced with ITSM tools such as ServiceNow or similar platforms
• You understand and manage security tools including Microsoft Defender Mimecast and DLP solutions
• You have a working knowledge of backup and disaster recovery concepts

Audit & Compliance

• You have experience supporting audits and compliance frameworks such as ISO 27001 SOC ISAE MAS TRM and DORA
• You support audits through evidence collection remediation tracking and documentation
• You conduct and manage access reviews and governance controls

Leadership Capability

• You perform effectively in highpressure environments
• You confidently manage major incidents and escalations
• You engage and communicate effectively with stakeholders and business leaders
• You collaborate successfully with global and crossfunctional teams
• You actively drive service performance stability and continuous improvement

Qualifications :

Key Skills & Experience

• You have 812 years of experience in IT Infrastructure EUC or IT Support
• You bring hands-on team management experience
• You possess strong ITIL knowledge
• You have worked in a global or multiregional environment
• You demonstrate excellent communication skills

Key Outcomes

• You ensure SLA and KPI adherence
• You provide clear monthly reporting and visibility
• You consistently drive high CSAT scores
• You maintain stable and reliable IT operations
• You uphold a strong audit and compliance posture

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5800 employees - from 94 nationalities speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.

Were committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.

Remote Work :

No

Employment Type :

Full-time