Assoc Manager IT Operations(Web Application Support Associate Manager)

We are seeking a highly skilled Web Application Support Associate Manager to lead the support stability and continuous improvement of enterprise web applications across a diverse technology stack. This role is responsible for managing production support ensuring high availability and leading a team that supports applications built on JBoss EAP Framework Informatica Intelligent Cloud Services (IICS) and web services.

The ideal candidatecomes with 10 years of  strong technical depth with operational excellence and leadership experience in a global business-critical environment.

Key Responsibilities

Application Support & Operations

• Own day-to-day production support for enterprise web applications ensuring availability performance reliability and scalability across environments.
• Lead incident management root cause analysis and post-incident reviews; establish operational runbooks monitoring and escalation procedures.
• Oversee application server maintenance (JBoss EAP) middleware web services (SOAP/REST) and integrations via Informatica Intelligent Cloud Services (IICS).

Service Management & Continuous Improvement

• Manage application support intake through ITSM tools (e.g. ServiceNow) including ticket prioritization SLAs and KPI tracking.
• Drive continuous improvement initiatives to reduce incidents improve performance and increase automation; identify recurring issues and partner with engineering teams on permanent fixes.

Leadership & Team Management

• Lead mentor and develop a team of application support analysts and engineers; provide technical guidance for complex or escalated issues.
• Conduct performance reviews skill development planning and resource allocation while fostering accountability and collaboration.

Collaboration & Stakeholder Engagement

• Act as the primary support liaison between business stakeholders development teams and IT leadership; communicate clearly on incidents risks and system health.
• Collaborate with development teams on release planning deployments and transition to production support; partner with infrastructure and security teams on platform stability and compliance.

Remote Work :

No

Employment Type :

Full-time