Service Now L2

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Service Now L2
Position: Service Now L2

Experience: 2 - 5 Years

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0226-1437

Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Responsibilities

Responsible for setting up Risk IT Cyber solutions on the ServiceNow platform.
Example of Modules: IRM (Integrated Risk Management SecOps (Security Incidents) CMDB Entities Mgmt. Controls Audit Management
Contributes to the phases of feasibility analysis and design brings an expert opinion on the feasibility and complexity of implementation in ServiceNow
Produces technical feasibility analysis gap analysis design proposals macro estimations scripting reporting
Analyzes the User Requirements provided by the Product Owners and challenges the proposed needs brings proposals that aim at the standard use of the product and the implementation of best practices
Translates the functional need into technical solution
Writes design papers parameterization architecture flow diagrams and documents for production and maintenance
Develops (parameter) the functional need in ServiceNow IRM and SecOps ensures the testing of the development
Collaborates with the technical functional and security architects in the realization of deliverables for architecture instruction bodies (CVIT)
Collaborate with the PO provide estimates of effort and time Identify risks and dependencies
Provide maintenance and technical support for the solution in production
Identifies and proposes solutions to optimize fine-tune and simplify the application
Technical & Behavioral Competencies
Information Security technologies Database and application security Network Architecture Database /Application /Network Layer Secure Protocols Physical and Environmental Security mobile & cloud security concepts
XML HTML JavaScript AJAX CSS HTTP TCP/IP
Proficient in building and mapping business requirement into ServiceNow Platform
Experience on IT Risk Management (IRM / GRC) solutions (ServiceNow Enablon Archer or other GRC Systems)
Strong skills in ServiceNow notions : ITSM CMDB Workflows Access Control Reporting Performance Analytics Flow designer
Strong written and verbal communication skills.
Solid analytical decision-making and problem-solving skills combined with the ability to think globally

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• ServiceNow
• ServiceNow Development

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.