HR Specialist, Premium Accounts Merchant Business

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

HR Specialist

About: PhonePe () is the leader in UPI based payments in India with a market share ofmore than 45%. Our goal is to make payments so easy secure and universally accepted that peoplenever feel the need to carry cash or cards again. We already are witnessing the mobile revolution whichhas changed the way we manage our money on the go. We see ourselves leading this change throughtechnology and dogged customer centricity. PhonePe went live in 2016 and today we have 500 millionregistered users - the first internet Indian company to do this and 35 million merchants live on ourplatform.

Job Objective:

The role will develop and execute on the HR operations for the business by workingclosely with stakeholders in the region.

Responsibilities:
Talent Acquisition & Onboarding:
To ensure workforce requirements are in sync with annual operating plan and organization &operating structure from a perspective of layers spans etc.
Work with talent acquisition partner to identify different available avenues for sourcing of righttalent.
Review profiles interview candidates and roll out offers with talent acquisition

Talent Management:

To execute the performance management process with regular touch bases and final evaluationas per the decided timelines for the assigned region
Facilitate discussions of low performers with their managers and ensure creation ofperformance improvement plan; Track achievement and take appropriate action in case of novisible increase in performance level
Drive organization health & manager connect surveys as and when conducted and ensure maximum coverage for the assigned region.

Business Partnering:

Maintain strong individual connect and regular touch points with all employees from theassigned business groups
Solve for front-line attrition by doing attrition analysis and taking corrective action
Regular visit to sales offices in the regions and interact with the employees.
Attend sales review meetings and market visits
Own and interpret HR policy for the organization and resolve issues quickly and all employee queries and provide help/ support within decided timelines

Capabilities & Requirements:

MBA - HR with working experience of 1-4 years
Exposure to start up environment is an added advantage
Understanding of HR concepts and evolving HR practices
Strong on execution rigour for completing tasks with high ownership

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

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