TechOps-DE-CloudOps- Senior M365 Engineer

Career Family : TechOps -CloudOps

Role Type : M365 Support Engineer

The opportunity

We are looking for a Senior M365 & Power Platform Engineer who serves as the expert escalation point for complex issues platform architecture governance and automation. You will drive deep diagnostics implement enterprise level configurations lead service improvements and provide expert level Power Platform support across environment governance Dataverse performance and complex flow failures

Your key responsibilities

• Responsible for decision-making optimizing processes resource management and overseeing team management as needed for task execution.
• Accountable for allocating personnel supervising team members assigning tasks ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.
• M365
  • Lead complex RCA and deliver permanent fixes across Exchange SharePoint OneDrive and Teams.
  • Design and enforce governance compliance and security frameworks aligned to enterprise standards.
  • Build advanced PowerShell automation for largescale admin reporting and operations.
  • Own Conditional Access DLP retention sensitivity labels and tenantwide security/compliance policies.
  • Architect and implement platform enhancements across Exchange SharePoint and Teams.
  • Partner with architects/service owners on solution design and platform decisions.
  • Mentor L1/L2 teams; uplift capability through documentation and knowledge sharing.
• Power Platform
  • Resolve advanced Power Automate issues (custom connectors throttling complex dependencies).
  • Diagnose Dataverse role conflicts schema issues capacity constraints and environment blockers.
  • Optimize Power Apps for performance security and governance.
  • Support CoE initiatives DLP policies and ALM/solution lifecycle processes.
  • Provide architectural guidance on environment strategy and data design.
  • Implement automation/monitoring to improve reliability and visibility.

Skills and attributes for success

• Deep knowledge of Microsoft 365 architecture & integrations enabling expert crossservice troubleshooting.
• Expert administration of Exchange Online SharePoint Online OneDrive Teams and Purview (Security & Compliance).
• Strong Power Platform expertise Power Apps Power Automate and Dataverse including crossservice troubleshooting and governance awareness.
• Advanced PowerShell & Microsoft Graph automation for reporting governance and largescale administration.
• Strong Entra ID (Azure AD): Conditional Access MFA identity governance authentication flows and hybrid concepts.
• Proven RCA leadership stakeholder management and clear executivelevel communication.
• Proficient with audit/signin logs Message Trace CQD/Call Analytics and health/performance diagnostics.
• Coaching mindset able to mentor L1/L2 teams and drive process and operational excellence.

To qualify for the role you must have

• 46 years of deep hands on enterprise administration of Microsoft 365.
• Expert level experience in security governance compliance and tenant architecture.
• Strong Power Platform administration (Dataverse troubleshooting complex flow debugging governance).
• Experience operating in a 247 rotational support model.
• Demonstrated ability to lead RCA architect improvements and guide teams through complex scenarios.

Technologies and Tools

Must have:

• M365 Core: Exchange Online SharePoint Online OneDrive Teams (admin deep troubleshooting)
• Security & Compliance: Purview DLP retention sensitivity labels eDiscovery/audit
• Identity: Entra ID (Conditional Access MFA identity governance auth flows; hybrid aware)
• Automation: Advanced PowerShell Microsoft Graph (largescale admin reporting governance)
• Power Platform: Power Automate (triggers/connectors/run history) Power Apps (RBAC/connectors) Dataverse (roles/permissions/connection refs)
• Ops & RCA: Service health Message Trace CQD/Call Analytics signin logs; ITSM (ServiceNow)
• Architecture & Governance: Tenant standards DLP policies environment strategy change control
• Communication: Clear stakeholder updates; strong documentation discipline
• Certifications: MS102 (Microsoft 365 Administrator) and one Power Platform cert (PL200 or PL400)

Good to have:

• Security: Defender for M365; Zero Trust foundations
• Identity/Hybrid: AAD Connect / Cloud Sync; Exchange Hybrid
• Automation: PnP PowerShell Azure Automation/Runbooks; Graph SDK depth
• Monitoring/Analytics: CQD deep dives; basic KQL in Log Analytics
• Power Platform Governance: CoE DLP policies ALM (solutions) performance tuning
• APIs & Integration: REST/JSON custom connectors
• Certifications: SC 300/SC 400 PL 200/PL 400 MS 700 (nice to have)

What we look for

• Passionate learners who stay updated with the latest Microsoft 365 and Power Platform advancements.
• Strong problem solvers with the ability to analyze complex issues and drive long-term solutions.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.