Salesforce Service Cloud voice Consultant
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Job Location:
Monthly Salary:
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Role:Salesforce Service Cloud voice Consultant
Company Name : WillWare Technologies
Work Model : Fulltime / Hybrid
Experience : 7 Years
Work Location : Noida
Skills :
Design and implement Salesforce Service Cloud voice solutions using Salesforce Service Cloud Voice 7 to 8 Years experience.
Configure and manage call routing IVR and voice workflows.
Integrate telephony platforms such as Connect CXone Genesys Amazon Connect to Service Cloud Voice or other CTI systems with Salesforce.
Must have Skills:Salesforce Service Cloud Salesforce Service Cloud voice APEX LWC Visual force Omni-Channel CTI integration Call routing REST/SOAP API.
Good to have Skills:SalesForce CRM - Community Cloud Einstein Sprout Social.
Roles and Responsibilities:
- Design and implement Salesforce Service Cloud voice solutions using Salesforce Service Cloud Voice.
- Configure and manage call routing IVR and voice workflows.
- Integrate telephony platforms such as Connect CXone Genesys Amazon Connect to Service Cloud Voice or other CTI systems with Salesforce.
- Build automation using Flows Omni-Channel and Case Management.
- Expertise in Case Management Omni-Channel Knowledge and Entitlements.
- Develop custom solutions using Apex Lightning Web Components (LWC) and APIs.
- Configure call transcription call recording and real-time call analytics.
- Implement Omni-Channel routing for voice and digital channels.
- Work with business stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot voice integration issues and performance problems.
- Ensure best practices for security scalability and performance.
Required Skills:
Salesforce service cloudservice cloudService Cloud VoiceApexLWCVisual forceOmni-ChannelCall routing
