Job Description

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach FL and Prescott AZ and a Worldwide network spanning nearly 120 global locations Embry-Riddle stands as the worlds largest aviation and aerospace university.

For a century we have led innovation in STEM education serving more than 30000 students around the globe. Our cutting-edge programs in Applied Science Aviation Business Technology Engineering Safety Security and Space empower the next generation of leaders to shape the future of flight exploration and discovery.

As we launch our next century we remain committed to excellence innovation and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Embry-Riddle Aeronautical University is seeking a dynamic and experienced leader to serve as the Director of IT Services on the Daytona Beach campus. This on-site leadership role is responsible for providing strategic direction and operational oversight for campus IT services including desktop support instructional technology audio-visual services and IT-related projects.

The Director of IT Services plays a critical role in delivering responsive reliable and customer-focused technology solutions that support the universitys academic administrative and research priorities. As the primary point of contact for campus IT operations this position partners closely with campus leadership faculty staff and University Information Technology to align technology initiatives with institutional goals.

This role offers the opportunity to lead high-performing teams drive continuous improvement and enhance the overall technology experience for a diverse campus community. The ideal candidate will thrive in a fast-paced environment value collaboration and service excellence and bring a forward-thinking approach to supporting a global leader in aviation and aerospace education.

Key Job Functions

• Provide leadership and direction to IT Services staff fostering a high-performing service-oriented team through clear expectations accountability and open communication
• Oversee day-to-day IT service delivery to ensure service level agreements (SLAs) performance metrics and customer satisfaction goals are consistently met
• Monitor service quality workload and outcomes using KPIs metrics and user feedback to drive continuous improvement
• Identify trends perform root cause analysis and implement proactive solutions to enhance service delivery and system reliability
• Serve as the primary liaison between campus stakeholders and University Information Technology ensuring alignment of services standards and strategic priorities
• Build and maintain strong relationships with faculty staff and students to assess technology needs and deliver effective solutions
• Lead and manage IT projects including planning resource allocation execution and timely completion
• Develop and manage capital and operational budgets ensuring alignment with campus technology needs and university priorities
• Represent IT Services in meetings committees and strategic initiatives across the campus and university
• Stay current on emerging technologies and higher education trends to inform planning innovation and service enhancements
• Oversee vendor relationships and partnerships to support service delivery and operational effectiveness
• Perform supervisory responsibilities including staff development performance management and fostering a culture of collaboration and continuous improvement

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!
• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.
• Generous Time Off:Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Qualifications

Required Education and Qualifications:

• Bachelors degree in computer science Information Technology or a related field
• Minimum of 510 years of progressive experience in Information Technology
• Demonstrated leadership experience in high-volume IT service and support environments

Preferred:

• ITIL certification
• Experience with enterprise desktop management tools (e.g. MECM Addigy)
• Experience with enterprise audio-visual technologies (e.g. Crestron)

Required Skills & Competencies:

• Strong knowledge of ITIL-aligned service and incident management practices
• Proven ability to lead coach and develop high-performing teams
• Excellent written verbal and interpersonal communication skills
• Ability to build strong relationships and collaborate effectively with diverse stakeholders
• Strong strategic thinking and problem-solving abilities with a proactive approach to identifying and addressing needs
• Experience managing IT projects from planning through implementation
• Ability to manage budgets prioritize resources and execute in a complex fast-paced environment
• Broad knowledge of current IT trends technologies and best practices including networking and endpoint computing
• Demonstrated ability to maintain professionalism sound judgment and composure in high-pressure or high-visibility situations
• Commitment to service excellence continuous improvement and organizational values

Application process/requirements

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition numberR311180. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full Resume
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact and should not reach out to hiring managers or staff.