Licensing Supervisor
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
BARBERING AND COSMETOLOGY BOARDThe Arizona Barbering and Cosmetology Boards mission is to protect the publics health and safety by licensing qualified schools establishments and individuals and ensure compliance with state statutes and regulations. |
LICENSING SUPERVISOR
| Job Location: |
1740 West Adams Street
Phoenix AZ 85007
| Posting Details: |
Hourly Pay Rate: $24.39
Grade: 22
This position will close on Friday April 10 2026
| Job Summary: |
Under general supervision of team administrator supervises the Licensing team provides accurate courteous and excellent customer service in a timely manner to Arizona Barbering & Cosmetology applicants and licensees etc. while assuring compliance with all applicable statutes rules regulations policies and procedures.
Responds to inquiries from the general public on issues and resolves problems and questions presented by agency staff; operates a computer for data storage and retrieval; confers with leaders to determine actions to be taken and to make appropriate decisions for resolution for difficult problems and/or questions.
| Major Responsibilities & Essential Functions: |
Analyze verify interpret and track primary source documentation received in support of license applications to determine validity and completeness of documents and identify deficiencies
Analyze and research complex escalated applications to ensure compliance with Arizona Revised Statutes rules and regulations. Perform research and accurately enters data in the Cosmetology and Barber database(s)
Supervises Licensing team including appropriate management of unit personnel needs conducting performance appraisals determining training needs of staff recommending and implementing goals objectives and schedules
Participate and conduct on the job training for new hires; accumulate data and report statistics on various work activities completed in a workday to be incorporated in management reports. Confer with leaders on problem escalations assuring full appraisal of unusual transactions and/or daily operations
Other duties as assigned as related to the position
| Knowledge Skills & Abilities (KSAs): |
Knowledge:
Supervisory and managerial principles and techniques including functions such as hiring/separations promotions employee development and effective discipline
Considerable knowledge of Arizona Barbering & Cosmetology Statutes rules and regulations
Business English to include proper sentence structure grammar and punctuation
Determine personnel needs of the units
De-escalation techniques
Problem resolution
Google Suite
Skills & Ability:
Proficiency with technology especially computers software applications and phone systems
Communicating effectively while actively listening to others
Conveying rules regulations laws policies and procedures
Responding to customer service complaints/problems
Applying world class customer service techniques
Typing at least 45 words per minute
Critical thinking and reasoning
| Selective Preference(s): |
Preference of supervisory experience
| Pre-Employment Requirements: |
Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R.12.)
Requires possession of and ability to retain a current valid state-issued drivers license appropriate to the assignment
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
| Benefits: |
The State of Arizona offers a comprehensive benefits package to include:
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance
Life insurance and long-term disability insurance
Vacation plus 10 paid holidays per year
Health and dental insurance
Retirement plan
Sick leave
Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
| Retirement: |
Positions in this classification participate in the Arizona State Retirement System (ASRS)
Please note enrollment eligibility will become effective after 27 weeks of employment
| Contact Us: |
If you have any questions please feel free to contact Jessica Wilson at for assistance
Required Experience:
Manager
Key Skills
About Company
The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.
