Social Media Support Specialist
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
2727 N Central Ave Phoenix Arizona 85004 United States of AmericaTo ensure a fair and consistent evaluation process candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses prompts or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences communication style and problem-solving approach.
This position will be onsite in Phoenix Arizona.
As the Social Media Support Specialist you are responsible for the creation of engaging video content captions strategy editing and be a content creation support to social media team members. You will serve as the front line of communication between the brand and its online community. This role focuses on delivering timely helpful and brand-aligned responses across social media platforms while supporting engagement and customer satisfaction. As well as support team with content creation.
Responsibilities:
Monitor and respond to customer inquiries comments direct messages and reviews across all social media platforms in a timely and professional manner.
Provide accurate information troubleshoot issues and escalate complex concerns to the appropriate internal teams when necessary.
Engage with customers and followers in a friendly empathetic and brand-consistent voice to foster positive relationships and community trust.
Strategizing developing and editing content output on social media channels aligned with overarching company goals (short-term and long-term).
Develop and edit creative and compelling content that aligns with the brand messaging and goals.
Support day-to-day social media operations by maintaining active communication across Facebook Instagram TikTok X YouTube and LinkedIn.
Collaborate with marketing and content teams to stay informed on campaigns promotions and messaging to ensure accurate customer communication.
Track and document common customer questions feedback and sentiment trends to inform internal teams and improve overall customer experience.
Assist in managing user-generated content (UGC) including identifying opportunities to engage respond and escalate high-value interactions.
Support influencer and partnership inquiries by responding promptly and routing opportunities to the appropriate teams.
Use social media management tools to organize prioritize and respond to incoming messages efficiently.
Assist in analyzing engagement metrics and customer interaction trends to recommend improvements in response strategies.
Work a flexible schedule including weekends (TuesdaySaturday or equivalent 5-day workweek) to ensure consistent customer support coverage.
U-Haul Offers
Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers
CVS Virtual Care
UHaul Kids Program
24Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable onthejob training
Tuition Reimbursement Program
Free online courses for personal and professional development at UHaul University
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Companypaid life insurance
Voluntary life insurance options
Short-Termand LongTerm Disability
Critical Illness Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramseys SmartDollar Financial Wellness Program
UHaul Federal Credit Union
Paid holidays vacation and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans hotels computers vehicles & more
Community involvement & volunteer opportunities
UHaul Mothers Program(Paid maternity leave)
#LI-SB
U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
IC
Key Skills
About Company
Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 20,000 locations, U-Haul is your one-stop shop for your DIY needs.
