Cybersecurity Support Specialist (Bilingual Japanese)

On-site

Essential Functions:

• Manage and triage incoming client inquiries; track them through resolution
• Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses
• Serve as a primary interface for customers (internal/external) on cybersecurity-related topics.

• Understand customer requirements and pain points to align security solutions with business needs.
• Lead or support customer discussions status updates and incident briefings in both English and Japanese.
• Provide advisory and guidance to customers on security best practices tools and risk mitigation strategies.
• Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality.
• Monitor security systems (firewalls intrusion detection antivirus) to identify and respond to breaches or anomalies.
• Respond promptly to security incidents investigate breaches document findings and implement corrective actions.
• Maintain and support security compliance aligned with global and local security standards.
• Document security incidents investigations and solutions generating reports for management and regulatory purposes.
• Support Japan affiliates roll out new security tools and support existing tools.
• Identify opportunities for process improvement and work with the team in implementing changes.
• Conduct regular communication and assist with members root cause analysis and implementation of Kaizen.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Competencies:

• Act with integrity and professionalism.
• Excellent verbal and written communication skills.
• Excellent interpersonal negotiation and conflict resolution skills.
• Excellent organizational skills attention to detail
• Ability to prioritize tasks and to delegate them when appropriate.
• Problem Solving/Analysis skills.
• Proficient with Microsoft Office Suite.
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.

College degree

3-5 years of experience in a technical position prior experience as a Technical Lead is a plus.

Proven experience engaging directly with customers or stakeholders (e.g. incident communication service delivery technical advisory)

Ability to translate technical cybersecurity topics into clear business-oriented communication for non-technical audiences

Bilingual Japanese and English

Experienced in working directly with clients and managing supplier relationships.

Strong analytical problem-solving and communication skills

Preferred Qualifications

Foundational knowledge of cybersecurity networking or IT support (CompTIA Security Network or equivalent coursework is a plus)

Prior experience working between US and Japan business environments

Experience with ticketing systems (Jira ServiceNow Zendesk etc.)