Associate Commercial service support & operations
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities / Tasks
Key Responsibilities:
1. Quotation & Sales Support
- Source and validate pricing for products and spare parts.
- Prepare and send quotations/proposals to customers.
- Follow up with customers on submitted proposals and negotiations.
- Update and maintain records accurately.
- Support the New Machine Sales team with spare parts pricing and related data.
2. Order Handling & Execution
- Manage the full lifecycle of customer orders ensuring timely processing and execution.
- Conversion of Customer Orders into Sales orders on SAP
- Checking customer orders against quotation (if applicable) & issuing Order Acknowledgements.
- Ensure commercial viability checks are made if required.
- Initiate the set-up of new customers if required.
- Inception of SAP material code customer master modification requests as necessary
- Processing of sales orders onto SAP up to and including invoicing ensuring these are processed within the required time frame
- Observing customer requirements as stated on the order
- Liaise with Finance Credit Control regarding the following: If credit limits have been exceeded Inception of new customers Customers on stop
- Liaison with EXIM Logistics and Warehouse team.
- Warranty Free of Charge Sale Return processs including issuing of credit returns notes and ensuring the correct approval is sought
- Ensuring transport arranged in line with customer requirements and at the correct costs
- Review status of all orders on a regular basis to ensure timely delivery
- Identify and action orders for invoicing
- Follow up with suppliers for spare part orders and ensure timely availability.
- Work with logistics and purchasing teams for spare part collections and deliveries.
- Address customer-reported issues regarding supplied spare parts.
- Monitor and resolve issues related to incorrect supplies from suppliers.
- Dealing with customer queries post - order within the required time frame
- Seek approval for any price anomalies / special pricing
- Assist with ad-hoc assignments
- Provide support to other team members as required
- Holiday and Sickness cover for other administration roles
- Support Finance team for issuance of bank guarantees letter of credits reconciliation of payment receipt and outstanding on SAP.
- Support FHT team with general administration duties as per the needs of the business
3. Customer & Finance Coordination
- Coordinate with the Finance & Accounts (F&A) team for customer account reconciliation.
- Resolve operational queries raised by the warehouse team.
4. Reporting & Management Support
- Prepare data reports and updates required for BRM and management review meetings.
- Maintain internal documentation and ensure data accuracy for audits and performance tracking.
Skills & Competencies
- Strong communication and coordination skills
- Ability to manage multiple tasks and prioritize effectively
- Customer service orientation and follow-up discipline
- Problem-solving and issue-resolution capability
- Knowledge of SAP and CRM tools with MS Office (Excel Word PowerPoint)
- Familiarity with supply chain logistics and order management workflows (preferred)
Your Profile / Qualifications
- Bachelors degree in business Engineering Supply Chain or related field (preferred).
- 15 years of experience in sales coordination order management or spare parts administration.
- Experience working with suppliers logistics teams and project teams is an advantage.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
IC
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
