Manager, Title Operations

About the team

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

You Will Get To:

• Directly supervise and develop a team of Title Review Specialists and Coordinators providing daily guidance and performance coaching.

• Oversee daily workflow including order management title review and curative coordination to ensure hand-offs to processing and closing are seamless.

• Maintain and update SOPs for title ordering and review ensuring the team follows documented processes consistently across shifts.

• Monitor operational metrics such as cycle times defect rates and SLA adherence taking immediate action when performance drifts from targets.

• Coordinate with cross-functional partners in Mortgage Operations and Compliance to resolve daily escalations and ensure title work meets regulatory standards.

• Assist in vendor relations by monitoring the performance of external title partners and escalating service issues as needed.

• Execute quality control checks to ensure title commitments and curative actions meet internal standards and state requirements.

• Facilitate onboarding and training for new hires ensuring they are proficient in ZHLs specific playbooks and tools.

Who you are

• Experienced Leader: 35 years in mortgage operations or title/settlement with at least 12 years of experience in a supervisory or team lead capacity.

• Subject Matter Competency: Strong understanding of title products curative work and how title defects impact the mortgage timeline from application to funding.

• Data-Informed: Ability to use reports and dashboards to track team productivity and identify areas for process improvement.

• Effective Coach: Skilled at running 1:1s delivering feedback and helping team members meet their professional goals.

• Adaptable: Comfortable working with remote/offshore teams across different time zones and maintaining clear communication lines.

• Organized: Able to manage high volumes of tasks and prioritize effectively in a fast-paced environment.

• Tech-Savvy: Familiar with Loan Origination Systems (LOS) and title platforms; able to troubleshoot basic system issues for the team.

• Working Arrangement: Onsite- This role is based in Bangalore and all work related activities are expected to be completed in Bangalore. The role requires onsite work 4 days per week with 1 remote working day per week. The shift is 9:00 AM - 5:00PM PST.

Preferred Qualifications

• Experience working with offshore or shared service centers.

• Familiarity with centralized title platforms or third-party vendor portals.

• Knowledge of standard US mortgage compliance (TRID RESPA) as it relates to title.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers.

As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.

Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.