Senior Director, Product

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary

The Senior Director of Product for Genius Small Business and Retail (Genius S) leads strategy roadmap and delivery of the Genius platform supporting small and growing merchants globally.

This role is responsible for the product direction of Genius S including the core POS platform and the portfolio of Value-Added Services (VAS) that extend the platforms capabilities. These services include features and integrations that enable merchants to manage operations drive revenue and expand their business through the Genius ecosystem.

Working closely with engineering product design operations and commercial teams the Sr. Director translates strategic priorities into a cohesive product roadmap that balances platform scalability merchant experience and business growth.

This senior leader drives alignment across multiple teams and product domains to ensure Genius S evolves as a unified platform; accelerating innovation reducing complexity and delivering differentiated value to merchants and partners.

Key Responsibilities

Product Strategy & Platform Leadership

• Define and lead a multi-year product strategy for Genius S aligning platform investments with company growth objectives and market opportunities.

• Establish the strategic roadmap across core POS capabilities and ValueAdded Services (VAS).

• Ensure the Genius platform evolves as a cohesive ecosystem supporting merchant operations and growth.

• Identify opportunities to expand the platform through new capabilities integrations and services.

• Drive the evolution of the Genius S platform across software payments capabilities merchant experiences and ecosystem integrations.

• Ensure the Genius S platform delivers a cohesive merchant experience across devices channels and service offerings.

Core POS Leadership & Strategy

• Oversee the roadmap and development of core POS capabilities including merchant workflows transaction management and operational tools.

• Ensure the platform delivers reliable and intuitive daytoday merchant functionality.

• Drive continuous improvement of the core merchant experience across devices and surfaces.

• Partner with engineering and design teams to maintain platform performance and usability.

Value-Added Services (VAS) Portfolio

• Lead the product strategy and roadmap for ValueAdded Services that extend the Genius platform.

• Identify new service opportunities that increase merchant value and platform differentiation.

• Ensure VAS offerings integrate seamlessly into the core Genius platform experience.

• Balance merchant value creation with business growth opportunities.

Product Portfolio & Roadmap Governance

• Own athe product portfolio for Genius Small Business ensuring clear prioritization across platform initiatives vertical capabilities and merchant experience improvements.

• Lead cross-functional planning processes that align product roadmaps with engineering capacity commercial priorities and operational readiness.

• Establish governance frameworks that maintain platform consistency while enabling regional or vertical market adaptations where appropriate.

• Continuously evaluate product performance market trends and competitive positioning to inform roadmap adjustments.

Cross-Functional Collaboration

• Partner closely with Engineering Product Design and Operations to ensure successful product development and delivery.

• Align product initiatives with Sales Marketing Support and Partner teams to drive effective commercialization and adoption.

• Serve as a key leader within the Genius S organization influencing strategic decisions and ensuring alignment across product domains.

• Build strong collaboration across regional teams to ensure platform capabilities support diverse merchant needs.

Merchant Experience & Market Impact

• Champion the needs of small business merchants by ensuring the Genius S platform delivers intuitive reliable and scalable commerce capabilities.

• Drive improvements that simplify merchant operations accelerate onboarding and improve day-to-day usability of the platform.

• Ensure product decisions balance merchant experience operational scalability and business outcomes.

Organizational Leadership

• Lead and mentor a team of product managers and cross-functional contributors responsible for key Genius S platform domains.

• Foster a culture of accountability collaboration and product excellence across the organization.

• Provide executive-level visibility into product strategy roadmap progress and platform performance.

Required Qualifications

• 10 years of product management experience including senior leadership roles overseeing complex product platforms.

• Proven experience leading product strategy for B2B software commerce platforms payments VAS or POS solutions.

• Demonstrated success managing multi-team product portfolios and driving alignment across engineering design and commercial teams.

• Strong strategic thinking combined with the ability to execute in fast-moving environments.

• Excellent communication and leadership skills with the ability to influence senior stakeholders.

PREFERRED QUALIFICATIONS

• Experience defining and scaling software product strategies partnerships and device ecosystems.

• Deep understanding of global payments compliance localization frameworks and regional market dynamics.

• Demonstrated ability to balance global platform consistency with localized innovation and regulatory needs.

• Experience leading globally distributed teams and operating effectively across cultures and time zones.

CORE COMPETENCIES

• Platform Product and Design Thinking

• International Product Strategy

• Cross-Market Prioritization

• Stakeholder Alignment

• Product Delivery

• Customer Empathy

Impact

This role plays a critical leadership position in shaping the future of the Genius Small Business and Retail platform. By leading both the core POS platform and the portfolio of valueadded services the Sr. Director ensures the product organization delivers a scalable ecosystem that

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