Production Support Engineer (Middleware) Java + Rest SOAP API+ Linux

Position Description:

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Production Support Engineer API services and Middleware
Position: Individual Contributor Application Migration & Modernization
Experience: 2 4 Years
Category: Production Support
Shift: Multiple shifts between 8 AM-10 PM IST
Main location: HYDERBAD / CHENNAI / BANGALORE
Position ID: J0326-2282
Employment Type: FULL TIME
Education Qualification: Bachelors or Masters degree in Computer Science Engineering Information Technology or a related technical field.

Position Description: We are looking for skilled L1/L2 Production Support Engineers to support critical middleware and API-based systems in a 24x7 onshore/offshore model. The role involves monitoring incident management troubleshooting and ensuring high system availability within SLA timelines. Candidates should have strong analytical skills a proactive mindset and the ability to drive automation and continuous improvement in production support processes.

Your future duties and responsibilities:

Triage and acknowledge all incoming incidents
Monitor and resolve alerts (Dynatrace Splunk CloudWatch)
Perform basic fixes (restart pods clear queues validate services)
Escalate priority incidents (M1M3) to L2 within SLA timelines
Update track and close ServiceNow tickets
Work in a 24x7 shift-based support model
Collaborate with onshore/offshore teams
Ensure SLA compliance and ownership of incidents
Support API-based systems (SOAP/REST)

Required qualifications to be successful in this role:

Must-Have Skills:

Dynatrace Splunk ServiceNow
Kubernetes AWS CloudWatch
Linux CLI
Agile methodology
Java basic
Kubernetes service debugging
SQL / DB2 knowledge
Strong experience in Production Support environments
Experience with SOAP & REST APIs
Understanding of API concepts (status codes WSDL schemas authentication)
Hands-on with Postman / SOAP UI
Strong analytical and troubleshooting skills
Ability to perform RCA and incident management within SLA

Good-to-Have Skills:

KONG API Gateway
ECM / FileNet
Automation (scripting monitoring improvements)
Experience in API support teams
Exposure to IVR pipelines
Experience in writing runbooks and documentation

CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

• FileNet
• Java
• Kubernetes
• ServiceNow
• Splunk
• Linux

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.