Chargeback Analyst I (Disputes) Frisco, TX

Frisco, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweeks prestigious 2025 Top 100 Global Most Loved Workplaces list.

Chargeback Analyst

Location: Frisco TX

The Chargeback Analysts I is responsible for handling incoming chargebacks reviewing documentation performing research entering representments and handling pre-arbitration cases on behalf of our clients for multiple networks on the issuer and acquirer side for US and Canada.

PRINCIPAL RESPONSIBILITIES:

Review daily incoming documentation in response to chargeback notifications
Review incoming journals and validate if the documentation supports filing a representment with the networks
Review transaction to determine the appropriate network routing of the transaction and then ensure network representment rules are met before submitting to the network for credit.
Perform any necessary research and look up specific transaction details that need to be included with the representment case
Process representments daily and within network timeframes
Research and process pre-arbitrations within network timeframes
Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances reversals and also to resolve daily match and kill Settlement variances.
Keep up to date on industry information system changes network rules and compliance issues.
Respond to requests and maintain open communications between team account managers and external customers.
Archive documentation in the network Chargeback folder daily to ensure the data and documentation is available for internal use
Assist other team members and perform other tasks within the department as required by management

SKILLS AND ABILITIES REQUIRED:

1-2 years of experience in chargeback processing preferred
Knowledge of Visa MasterCard ACCEL AFFN CU24 Shazam NYCE Fiserv and Pulse networks chargeback rules and regulations
Excellent attention to detail and organizational skills
Ability to meet deadlines
Strong written and oral communication skills
Proficient in MS Word and MS Excel
Ability to work in an environment with daily changes
Ability to be self-motivated and quickly learn new procedures.
Excellent problem-solving skills
Must be able to work well with others specifically with a team
Ability to work overtime holidays and weekends as required

Systems Involved:

Pulse PIX2 System
Shazam Access
Visa VROL System
MasterCard Single Transaction Manager and MasterCom
Fiservs Client Workstation
CU24 Data Navigator
NYCE Info Manager
CDS Exception Manager
CDS Webtools
CDS Intranet

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

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Required Experience:

About NCR AtleosNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 ...