Director Issues, Events & Remediation Enterprise Platforms

Burgess Hill - UK

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.

As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career. Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

The Enterprise Technology Services (ETS) Risk & Control Lead Enterprise & Digital Platforms and Risk Reduction team is dedicated to driving effective Operational Risk strategies as the Enterprise transforms to strengthen our Risk Management programs pillars and enablement functions.

As the Director Issues Events & Remediation for Enterprise Platforms & Technology Business Management (EP & TBM) you will serve as a strategic leader and trusted advisor responsible for overseeing the end-to-end Issues Events and Remediation lifecycle. Acting as the single point of accountability for Enterprise Platforms & Technology Business Management leadership you will drive large-scale change build a high-performing team and ensure operational risk processes are executed with precision efficiency and transparency.

How will you make an impact in this role

This role requires a leader who can balance strategic foresight with disciplined execution shaping ETS-wide risk reduction initiatives while embedding a culture of accountability proactive risk identification and continuous improvement.

The Director Issues Events & Remediation will:

Lead the transformation of issues events and remediation across EP & TBM aligning to enterprise priorities and championing change adoption by partnering with leaders across the enterprise to drive alignment accountability and sustainable improvements in operational risk maturity.
Lead stakeholder engagement efforts to align priorities establish accountability and ensure the efficient and effective execution of the issue events and remediation activity.
Lead and develop a team responsible for managing the end-to-end lifecycle of issues events and remediations processes - ensuring efficiency consistency and adherence to enterprise standards. The ultimate responsibility and goal is to elevate the control environment by enhancing existing and future controls.
Establish clear priorities operating mechanisms and performance measures to ensure timely delivery of milestones and improvements in inventory data quality.
Empower the team to operate with agility leveraging data insights and internal and external best practices to continuously strengthen the control environment.
Serve as a connector across Operational Risk Management (ORM) Enterprise Risk Management (ERM) and Business Unit stakeholders to ensure an integrated enterprise-wide approach to issues events and remediation.
Act as a strategic consultant to senior leadership delivering concise data-driven reporting that synthesizes complex operational data into actionable insights and recommendations enabling informed decision-making and proactive risk management.
Identify cross-functional themes and systemic risks using trends and root cause analysis escalating insights to senior management to inform strategic risk mitigation and influence broader enterprise strategies and control frameworks.

Minimum Qualifications:

- 6 years of experience in operational risk management (e.g. within Risk and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities.
- Expertise in process governance with a track record of establishing and overseeing robust decision-making processes that align with policies regulatory frameworks and/or operational standards.
Excellent project management communication and interpersonal skills with an ability to interact and obtain buy-in from senior stakeholders.
Proven track record of leading cross-functional teams and delivering large-scale change initiatives within complex global organizations.
Experience developing and mentoring teams to perform with excellence and accountability.
Strategic thinker with the ability to balance near-term delivery with long-term transformation effectively managing change and guiding the team through evolving priorities.
Strong analytical and problem-solving skills with an ability to analyze data identify themes and trends and evaluate risk scenarios effectively.
Experience within the financial services industry.

Preferred Qualifications:

Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous.
Experience in financial services or other highly regulated industries.

Employment eligibility to work with American Express in theUKis required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience:

Director