Customer Support Specialist (Seasonal Order Management &a Platform Support)

Prague - Czech Republic

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join the Daytrip team as a Customer Support Specialist (Seasonal - Order Management & Platform Support) and build on your professional skills while helping us become a globally recognized travel brand!

Our team of customer-focused travel and tech enthusiasts is on a mission to create a new approach to traveling and become a household name for travel needs by creating unforgettable memories for travelers across the globe!

What the job entails

Creating custom quotes and changing orders with accuracy and care.
Investigating and troubleshooting a variety of user inquiries - from FAQs UX and payment hurdles to technical bugs - providing clear guidance to customers or documenting detailed bug reports for our Product team.
Working a flexible rotating schedule from May 1 to September 31 (we operate 24/7 - scheduling varies by season).

Youll be addressing a mix of individual travelers and travel agents some of whom rely on us to manage their bookings manually. A detail-oriented approach and clear communication are key to helping everything run smoothly during our busiest season.

What were looking for

Full English proficiency (C1 - C2 level).
Optimistic individuals with a built-in can-do attitude and a desire to grow professionally.
People who thrive in fast-paced environments and bring strong attention to detail.
Clear effective written communicators - especially via email with clients.
Team players who collaborate well in a highly motivated international team but also work independently.
Comfortable navigating multiple systems (Slack ticketing platforms booking software etc.).
Bonus: experience in hospitality tourism or logistics - though not required.

What you can expect from us

Opportunities to bring your own ideas to the table and explore roles beyond Fulfilment.
Potential to convert the seasonal position into a full-time role for top performers.
A chance to learn from a team of highly driven supportive professionals.
Option to work from home after the trial period.
An informal friendly office environment at Port7 Holešovice.
Multisport card discount meal allowance paddleboards & boats available for summer adventures and more!
A relaxed lunch break area and a pool table for when you need to recharge.

Many of our Customer Support Specialists have gone on to grow into roles in Insurance Marketing Sales Content Writing Software Development Senior Support and more.

Whether this is your first step into the world of customer support or youre an experienced pro looking to level up - wed love to hear from you!

Required Experience:

Join the Daytrip team as a Customer Support Specialist (Seasonal - Order Management & Platform Support) and build on your professional skills while helping us become a globally recognized travel brand! Our team of customer-focused travel and tech enthusiasts is on a mission to create a new approach ...

What the job entails

Creating custom quotes and changing orders with accuracy and care.
Investigating and troubleshooting a variety of user inquiries - from FAQs UX and payment hurdles to technical bugs - providing clear guidance to customers or documenting detailed bug reports for our Product team.
Working a flexible rotating schedule from May 1 to September 31 (we operate 24/7 - scheduling varies by season).

What were looking for

Full English proficiency (C1 - C2 level).
Optimistic individuals with a built-in can-do attitude and a desire to grow professionally.
People who thrive in fast-paced environments and bring strong attention to detail.
Clear effective written communicators - especially via email with clients.
Team players who collaborate well in a highly motivated international team but also work independently.
Comfortable navigating multiple systems (Slack ticketing platforms booking software etc.).
Bonus: experience in hospitality tourism or logistics - though not required.

What you can expect from us

Opportunities to bring your own ideas to the table and explore roles beyond Fulfilment.
Potential to convert the seasonal position into a full-time role for top performers.
A chance to learn from a team of highly driven supportive professionals.
Option to work from home after the trial period.
An informal friendly office environment at Port7 Holešovice.
Multisport card discount meal allowance paddleboards & boats available for summer adventures and more!
A relaxed lunch break area and a pool table for when you need to recharge.

Many of our Customer Support Specialists have gone on to grow into roles in Insurance Marketing Sales Content Writing Software Development Senior Support and more.

Whether this is your first step into the world of customer support or youre an experienced pro looking to level up - wed love to hear from you!

Required Experience:

Key Skills

Apply Now

About Company

Daytrip Europe Odštěpný Závod

Located in the heart of Prague, Daytrip is revolutionizing travel by offering private car transfers with optional sightseeing stops. We connect eager travelers with passionate local drivers in over 130 countries on 6 continents. Check our Career page with open positions or contact us ... View more

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