Customer Solutions Manager
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Company :
Hastings Deering (Australia) LtdWere looking for an experienced Customer Solutions Manager to join our team at our Kerry Road facility playing a pivotal role in driving growth across our Aftermarket business.
In this strategic customer-facing role youll lead the development of commercially sound customerdefined solutions that unlock new Aftermarket opportunities across both traditional and nontraditional customers and market segments.
Youll bring together commercial insight market creativity and strong stakeholder engagement to deliver meaningful growth.
What youll be doing:
- Deliver growth targets through the execution of effective sales and marketing strategies including optimising existing offerings developing new solutions to address market gaps creating acquisition and retention strategies for nonmachine owner opportunities and expanding alternative routes to market
- Provide commercial analysis and recommendations to identify and develop growth opportunities across CI and RI aftermarket businesses
- Work closely with Customer Support Managers and their teams to identify and capture incremental aftermarket opportunities
- Analyse and communicate financial and operational performance trends to support decision making including budgeting forecasting business planning and performance reviews
- Provide ongoing reporting to senior leadership including management of BPI scorecards and initiatives
- Support the Aftermarket Solutions team to achieve commodity targets and improved revenue and gross profit outcomes
- Manage the Central Quoting function improving quoting accuracy turnaround times and capability while developing the team as subject matter experts and product owners for machine rebuilds
What youll need:
Were looking for a commercially astute collaborative leader with:
- Tertiary qualifications (preferably a Masters degree) in Business Management Commerce or a related discipline
- Minimum 5 years industry experience ideally in RI Aftermarket senior customerfacing roles
- Strong written and verbal communication skills
- Proven ability to manage competing priorities in a fastpaced environment
- A customercentric mindset with strong commercial judgement
Who are we and why work with us
Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell rent and offer support and parts distribution services for Cat products across a range of industries including resources general construction civil transport and commercial construction power systems government primary industries and marine.
We have more than 3500 employees across 23 business service centres throughout Queensland Northern Territory Papua New Guinea the Solomon Islands and New Caledonia with our headquarters based in Brisbane Australia.
When you join our team at Hastings Deering youll benefit from:
- Competitive Salary & Security- A rewarding salary package with yearly reviews relocation support (where applicable) and a range of benefits designed to support your health wellbeing and longterm financial security.
- Training & Career Development- Opportunities for training mentorship and career development specific to your role.
- Flexibility & Work-Life Balance- We prioritize your well-being with flexible working hours
- Stable & Long-Term Career- Benefit from the security of a stable long-term position at Hastings Deering offering you peace of mind and the opportunity to build a rewarding career.
- Leadership Development- At Hastings Deering we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
- Health & Wellbeing Support- Dedicated programs and utilities to support your physical mental and financial health including our Employee Assistance Program Fitness Passport free health checks and discounted private health insurance.
- Parental Leave- Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
- Insurance Benefits- Salary continuance insurance.
Interested Heres Whats Next:
If youre interested in growing your career with a large OEM wed love to hear from you!
Apply Now - click the button below.
Enquiries:
Contact: Brianna Smith -
Hastings Deering follows a Pre-Employment Process for all successful applicants which includes two employment references a National Police Check and a medical assessment. These checks are essential to your application and your Talent Acquisition Partner will support you through the process.
Required Experience:
Manager
