Senior Manager, Data Science Insurance Platform

Headways mission is a big one to build a new mental health care system everyone can access. Weve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition but the majority of providers dont accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then weve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. Were a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.

About the Role

As Senior Data Science Manager for Insurance Platform you will define and lead the data strategy for Headways insurance ecosystem. The teams mission is to ensure every patient gets accurate benefits seamless claims processing and a reliable path to care through an insurance platform they can trust.

You will report into Headways Platform Group a mission-critical pillar that ensures the systems behind our insurance platform reliably power patient provider and payer experiences. Accurate insurance operations sit at the core of Headways ability to scale and data is essential to identifying measuring and resolving the gaps that drive patient loss and operational cost.

You will partner closely with Product Engineering and Operations across our Benefits Eligibility Corrections Claims and Paneling pods to deeply understand and improve how our insurance platform performs. You will define the right questions proactively uncover opportunities and use data to guide decisions from early concept through launch and iteration. You will set the standards for how we define accuracy loss and operational effectiveness ensuring your team delivers work that leads to real measurable improvements in patient and provider outcomes.

What Youll Do

• Lead and grow a high-performing team of Data Scientists fostering a culture of technical excellence and strategic thinking.
• Develop quarterly roadmaps with cross-functional partners align Data Science resources and oversee execution of timely and high-quality work.
• Drive insights and decisions through strategic analysis reporting predictive modeling and experimentation.
• Architect a measurement framework that gives the organization a unified trusted view of insurance accuracy across eligibility determination benefits pricing claims adjudication and payer reconciliation so we know exactly where patients are falling through the cracks and why.
• Partner cross-functionally to build proactive monitoring and alerting systems that shift the team from reactive firefighting to systematic loss prevention.
• Stay close to the data by tackling strategic projects yourself surfacing gaps in our data and understanding of the insurance systems we depend on.
• Translate complex technical findings into clear actionable recommendations for executive stakeholders.

What Were Looking For

• 8 years of experience in data science or analytics roles.
• 3 years of experience managing and developing teams.
• Prior experience in healthcare specifically insurance is a plus.
• Proven ability to drive cross-functional planning processes including developing quarterly roadmaps aligning resources across teams and holding a high bar for execution quality and timeliness.
• Proven success partnering cross-functionally with Product Engineering and Operations.
• Deep expertise in measurement science and causal inference especially Bayesian A/B testing with the ability to coach others through complex experimental design.
• Proficiency in forecasting and predictive modeling techniques.
• Hands-on technical fluency in SQL and Python or R.
• Experience with data modeling ideally using dbt including event-driven modeling patterns and structuring datasets for both analytical use and AI-readiness.
• Experience adopting and championing AI-assisted tools to accelerate and automate data workflows.
• Strong communication and stakeholder management skills.

Why This Role is Exciting

• Shape analytics for one of Headways most complex and consequential domains directly influencing the accuracy and reliability of the insurance platform that powers every patients path to care.
• Work at the intersection of data ML and insurance operations with real opportunities to apply predictive modeling to problems like benefits interpretation payer identification and claims routing that have meaningful financial and clinical impact.
• Partner closely with senior leadership and directly influence company strategy and growth.

Compensation and Benefits:

The expected base pay range for this position is $212000 - $265000 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical Dental and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

To be included if role is bonus eligibleOther compensation includes: discretionary bonuses and/or commission. Commission payments are monthly.

We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.

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