ET&P- ServiceNow Consultant ITSMSPMHRSD Hyderabad

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Deloitte.

Be audacious in impact

When was the last time you thought the unthinkable defined the unfathomable or did what no one else has dared to try

At Deloitte were creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So bring your unique self and rise louder and leap further than ever before.

Consultant ITSM/SPM/HRSD Hyderabad TST

Job requisition ID: 99347
Location: Hyderabad
Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

ServiceNow Developer with 35 years of experience in ITSM HRSD SPM implementations enhancements and BAU support. Hands-on expertise in configuring workflows catalog items HR case management integrations and automation using Flow Designer and REST APIs. Experienced in gathering requirements developing solutions supporting production issues and delivering continuous improvements in enterprise environments.

Key skills required

- Gathered and analyzed business requirements across ITSM HRSD SPM.
- Configured and enhanced Incident Change HR Case Demand Risk and Work Order workflows.
- Developed custom catalog items record producers and approval workflows.
- Built automation using Flow Designer to streamline HR lifecycle events project approvals risk assessments and field service tasks.
- Configured SPM modules including demand intake project workflows and resource allocations.
- Good to have skills on GRC risk & control assessments issue remediation flows and compliance reporting.
- Good to have skills on FSM dispatch logic work order assignments and mobile configurations.
- Developed and supported REST integrations with third-party systems (HR tools monitoring systems ERP etc.).
- Provided L2/L3 production support resolving defects ACL issues integration failures SLA breaches and performance concerns.
- Assisted in instance upgrades update set migrations and regression testing.
- Created documentation technical design documents and runbooks.
Key Skills required:
- Education-Bachelors degree in computer science Information Technology or a related field.
- 35 years of hands-on experience with theServiceNow platform.
- Strong knowledge of at least one of the following modules:
  - HRSD:Case & Knowledge Management Employee Centre Lifecycle Events Onboarding
  - ITAM:HAM SAM
  - SPM:Service Portfolio Management
- Deep understanding of ServiceNow data model architecture and integration frameworks.
- Solid understanding of ITIL processes and enterprise service management concepts.
- Excellent communication stakeholder management and documentation skills.
- Experience managing cross-functional global delivery teams.

You bring you

Thats all we ask. And in return well create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here

Our story starts with your success: Experience excellence in an environment that is meritorious respectful collaborative and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Dont just learn new skills but be the engine of innovation with clutter-breaking solutions and practices.

Power the nations growth story: Were Indian-owned and led and working towards Indias future. Our team spans and creates impact for the country well beyond its urban centers. We move ahead along with the communities in which we operate thereby giving you a profession with a strong sense of purpose.

Required Experience:

Contract

Deloitte.Be audacious in impactWhen was the last time you thought the unthinkable defined the unfathomable or did what no one else has dared to tryAt Deloitte were creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So bring your unique self and rise...

Deloitte.

Be audacious in impact

When was the last time you thought the unthinkable defined the unfathomable or did what no one else has dared to try

At Deloitte were creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So bring your unique self and rise louder and leap further than ever before.

Consultant ITSM/SPM/HRSD Hyderabad TST

Job requisition ID: 99347
Location: Hyderabad
Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Key skills required

- Gathered and analyzed business requirements across ITSM HRSD SPM.
- Configured and enhanced Incident Change HR Case Demand Risk and Work Order workflows.
- Developed custom catalog items record producers and approval workflows.
- Built automation using Flow Designer to streamline HR lifecycle events project approvals risk assessments and field service tasks.
- Configured SPM modules including demand intake project workflows and resource allocations.
- Good to have skills on GRC risk & control assessments issue remediation flows and compliance reporting.
- Good to have skills on FSM dispatch logic work order assignments and mobile configurations.
- Developed and supported REST integrations with third-party systems (HR tools monitoring systems ERP etc.).
- Provided L2/L3 production support resolving defects ACL issues integration failures SLA breaches and performance concerns.
- Assisted in instance upgrades update set migrations and regression testing.
- Created documentation technical design documents and runbooks.
Key Skills required:
- Education-Bachelors degree in computer science Information Technology or a related field.
- 35 years of hands-on experience with theServiceNow platform.
- Strong knowledge of at least one of the following modules:
  - HRSD:Case & Knowledge Management Employee Centre Lifecycle Events Onboarding
  - ITAM:HAM SAM
  - SPM:Service Portfolio Management
- Deep understanding of ServiceNow data model architecture and integration frameworks.
- Solid understanding of ITIL processes and enterprise service management concepts.
- Excellent communication stakeholder management and documentation skills.
- Experience managing cross-functional global delivery teams.

You bring you

Thats all we ask. And in return well create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here

Required Experience:

Contract

Key Skills

Apply Now

About Company

Deloitte

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals with headq ... View more

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