Associate Manager Client Services
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Description:
Client relationship management and business development: lead client relationships build a portfolio up to $10-30M lead the opportunity management cycle: Prospect-Evaluate-Propose-Close
Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.
Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions.
Account planning and governance: build the account plan including relationships required opportunities to be pursued price decisions etc.
Craft account plan with details of the relationships required the opportunities that have to be chased and forecasting the potential revenue yield from such opportunities as well as potential threats and weaknesses that need to be addressed.
Make pricing decisions within the scope of the Master Services Agreement.
Support pre-sales proposals for new business development outside of account scope.
Provide vital input for building future alliances with relevant product vendors.
About Infosys Healthcare:
At Infosys we understand the industry drivers of healthcare outcomes optimized cost and evolving compliance needs well and have aligned our services strategy to support healthcare organizations in navigating their digital journey of tomorrow. While increased cost of care industry consolidation and regulatory compliance are a few of the challenges faced by healthcare companies they are in parallel gearing up to leverage the Next Gen Technologies around Automation AI Analytics and digital experience. Organizations can thrust growth across the value chain through advanced technology-supported business strategy.
Infosys has strong capabilities in Health care solutions and Strategic Frameworks across the Payer value chain. The Solutions are spread across the value chain as in Plan Design & Sales Member & Provider engagement Care Management Claims Processing Customer Service and Business Operations Management.
The Strategy frameworks & consulting include a Playbook for product implementation and BPM assessment across healthcare domains viz Claims processing Care Management etc. It also includes Frameworks for Plan setups KPI Assessments and Member Impact assessments to name a few.
Infosys outclasses in healthcare solutions and strategic frameworks across the payer value chain enabling automation savings and modernization.
Infosys knowledge and expertise in Healthcare solutions & Strategic Frameworks have helped client organizations with the automation of various processes and in the Sales process Provider Ingestion and Benefits configuration reviews. These automations have resulted in huge savings and optimization as well as easy maintenance of the existing processes and functions. The consulting & strategic framework has helped client organizations with the Assessment of their various business process frameworks like Provider data management Care management claims processing etc. which helped in improving and modernizing existing business processes to build a more robust and flexible system and functions.
Required Qualifications:
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7 years of experience with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical
Track record of interacting and building relationships with CXO level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
Knowledge of industry specific go-to-market solutions
Good understanding of industry specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits :
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Manager
Key Skills
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
