Service Center Coordinator
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Job Location:
Prescott, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace
As Embry-Riddle Aeronautical University marks its Centennial we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach FL and Prescott AZ and a Worldwide network spanning nearly 120 global locations Embry-Riddle stands as the worlds largest aviation and aerospace university.
For a century we have led innovation in STEM education serving more than 30000 students around the globe. Our cutting-edge programs in Applied Science Aviation Business Technology Engineering Safety Security and Space empower the next generation of leaders to shape the future of flight exploration and discovery.
As we launch our next century we remain committed to excellence innovation and preparing graduates who will transform industries and redefine what is possible.
The Opportunity
Responsible for ALL Service Requests directed to Facilities Management via multiple modes to include the screening and documenting of all incoming service calls e-mail requests Ready Request and staff requests. Issue service orders and dispatch service personnel via two-way radio iPad and telephone. Oversee the Vehicle Loaner program to include reservations verifying driver approval status and return policy is adhered to. Responsible for monitoring the Key Systems key inventory system. Manage inventory and weekly service of uniform program for maintenance addition to these front desk responsibilities also manage overall departmental network drive enter utility bill field information into Aim system maintain department phone list and out of office calendar.
Coordinate access with outside maintenance contractors to provide needed services such as elevator repair pest control services etc. Primary contact person for all outside calls for the Facilities Management business. Maintaining all department vacation/off calendar in Outlook managing campus radios. Screening all visitors to the Facilities Management Department.
Responsible for hiring training and managing two student employees in the Service Center as needed.
Job Duties
Service Center Triage Responsible for monitoring approving and dispatching all service requests via phone Ready Requests and the Facilities e-mail account. Acquiring the necessary information to determine the priority of the issue and entering that information into the Integrated Workplace Management System (IWMS). Dispatch appropriate trade/technician via two-way radio iPad or telephone (to include but not limited to Custodial Grounds Building Services HVAC Electrical Life Safety Plumbing Transportation Access Controls Materials Management Housing Maintenance). Track and close service orders for outside contractors (elevators pest control etc.) upon completion.
- Assist Facilities Director and Project Manager in coordinating in house projects which encompasses estimating communicating with foreman and assigning work requests. Review custom requests that are reimbursable to other departments and collect the necessary information needed for work to proceed. Monitor work orders that are due to expire and communicate with foremen and technicians for status updates.
- Supervise Student employees: Interview hire train schedule and supervise student employees. Ensure all incoming phone lines are answered and Ready Requests are recorded and dispatched via the IWMS.
- General Clerical: Greet and assist visitors to the building. Manage the file system (vehicle and capital folders). Mail Processing copier stock office supplies for the Facilities department.
- Vehicle Loaner Program - Oversee Vehicle Loaner program to include reservations verifying driver approval status and return policy is adhered to.
Perks Await You at Embry-Riddle!
- Generous Time Off: Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.
- Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period
Qualifications
Required Education and Qualifications:
- High School (or GED) level ability in grammar spelling basic composition and math.
- Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems Access Excel PowerPoint Word Outlook/email and Internet end-user applications.
- Prior experience with Customer Service related tasks via phone and in-person required.
- Prior experience with IWMS CMMS or similar software desirable.
- Working knowledge or experience in trades-related fields such as HVAC electrical plumbing building components etc. is desired in order to better understand the nature of the requests and the ability to ascertain appropriate services and response times needed and appropriate trades technicians to be dispatched.
Application process/requirements
Review of applications will begin immediately and will continue until the position is filled.
To submit your application for this opportunity please visit the Embry-Riddle Career Site and search for requisition number R311167. Please attach all relevant materials to your application when you apply online. Complete submissions include:
- Cover letter
- Resume
- Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly andprovidedequal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individualmerit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visitourwebsite.
*Embry-Riddle is not seekingassistancefrom staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.
Required Experience:
IC
Key Skills
About Company
Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The Universi ... View more
