Program Manager (PMO)
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Job Location:
Pasig City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
TaskUs Program Manager (PGM) is the strategic Architect for a key account responsible for building the roadmap processes and a high-performing team that develops world-class training content for one of the worlds most disruptive technologies. You are the bridge between complex client technical requirements and the creative output of your team ensuring content is accurate scalable and delivered on time. Success is measured by project success client satisfaction and the operational health of the program.
Key Responsibilities
Project & Pipeline Management: Oversee the end-to-end project lifecycle manage the intake pipeline and resolve blockers or escalations.
Team Leadership: Lead a high-performing team of Sr. Leads and Instructional Designers; drive team alignment through daily standups calibration sessions and weekly meetings; and support new hire onboarding and upskilling.
Quality & Metrics: Execute Quality Assurance (QA/QC) oversight analyze team metrics (e.g. utilization idle time) and conduct deep-dive reviews into Service Level Agreements (SLAs) and L1/L2 KPI results to drive performance trends.
Client Communication & Reporting: Serve as the primary point of contact for client communications manage client-requested tasks and compile/report team statistics for Quarterly Business Reviews (QBRs) and Weekly Status (WTS) updates.
Minimum Qualifications
Experience: 8 years of large-scale project/program management 5 years in Learning & Development (L&D) Instructional Design or Content Strategy and 3 years of people management (specifically managing other leads or creative teams).
Industry Focus: Proven experience in a highly regulated or technical industry (e.g. Aviation Transportation AI/Tech or Medical Services).
Technical & Data Skills: Proficiency with Project Management software (e.g. Asana Jira). Required ability to interpret data/metrics to drive decision-making with experience in SQL or robust Excel/Sheets data visualization.
Education: BA/BS degree in a relevant field (e.g. Learning Development Instructional Design) or equivalent practical experience.
Soft Skills: Exceptional client-facing presentation skills conflict resolution and the ability to manage ambiguity in a fast-paced environment.
Preferred Qualifications
Experience defining and building scalable training solutions for a diverse international audience.
Familiarity with Learning Management Systems (LMS) such as Cornerstone.
Experience using e-learning tools (i.e. Articulate Captivate) and video editing software.
Proven excellence in developing fully ADA-compliant training deliverables.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Key Skills
About Company
TaskUs combines expert teammates and cutting-edge technology to solve customer challenges, safeguard users, develop AI and drive growth.
