Manager Technical Training
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Job Location:
Angeles - Philippines
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
You are also expected to:
- Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs) train classes as and when required
- Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of
a) conformance to curriculum/content delivery methods
b) calibrate & conform to client prescribed/mutually agreed qualitative standards
c) coach T-Specs/ ATSs/Nesting Support Staff to effectively conduct/manage individual group and class interactions
- Assess/Analyze/Monitors participant and class performance as measured by KPIs during Nesting/Classroom -
- Prepare regular/accurate and meaningful internal and external reports related to training.
- Plan and plot in for resources as required (weekly Bi-weekly monthly).
- Prepare analysis & action plans to improve trainer/training delivery
- Delivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.
- Development of training for all aspects of client projects including soft skills and technical skills
- Participate in routine client/learner interaction
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications :
Our most successful candidates will have:
- Earned a Bachelors degree in any field (Major in Education or Communication) preferred but not required.
- At least 5 to 6 years of work experience with Training in a contact center environment 3 years of which as a people manager.
- Excellent working knowledge on Microsoft Office applications (Excel Powerpoint Word and Outlook).
- Strong English verbal and written communication skills.
- Strategic in developing solutions and process improvements.
- Willingness and ability to work in a shifting or graveyard schedule.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
