Operations Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
The Opportunity
As the Operations Manager and second employee in Manila you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL LCL Buyers Consolidation) and Air driving growth and operational excellence.
This role requires a leader who can wear many hatsone who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team manage critical stakeholder relationships and instill a culture of performance and innovation to make global trade easier for everyone.
What Youll Do
Operational Leadership: Hire mentor and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean Air and Intermodal.
Service Excellence: Act as the primary escalation point for clients and stakeholders ensuring proactive issue resolution and world-class service delivery.
Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.
Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.
Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.
Cross-Functional Collaboration: Align with Customs Trucking and Product teams to drive continuous improvement and experiment with new growth initiatives.
Agile Execution: Deep-dive into any area of the business as needed to support a growing lean regional team.
What Youll Need
10 years in freight forwarding or logistics operations with a proven track record of leading and developing teams.
Deep knowledge of the Philippines logistics landscape carrier practices and multimodal transport (Ocean/Air).
Bachelors degree in Supply Chain Logistics or a related field.
A process-oriented structured thinker with the courage to challenge the status quo and fix broken processes.
The ability to pivot between strategic vision and tactical execution.
Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.
Excitement for building a best-in-class operational structure within a high-growth dynamic environment.
Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
Manager
Key Skills
About Company
Cut costs, automate workflows, reliably move goods, go carbon-neutral, and improve your supply chain from end to end. It all starts here.
