Help Desk Analyst HDA#001
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Job Location:
Frackville, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Help Desk Analyst (Tier 1)
Location: Frackville PA
Work Schedule: 100% Onsite
Contract Duration: 3 Months (Potential for Extension)
Position Overview
Navitas Partners LLC is seeking a dependable and customer-oriented Help Desk Analyst to join a dynamic high-volume service desk environment. As the first point of contact for end users you will provide timely and effective technical support primarily via phone ensuring a seamless user experience. This role is well-suited for individuals who excel in troubleshooting communication and delivering exceptional customer service.
Key Responsibilities
- Deliver first-level technical support for hardware software and system-related issues
- Troubleshoot and resolve user concerns efficiently in a phone-based support environment
- Assist both technical and non-technical users with IT-related inquiries
- Guide users through step-by-step troubleshooting and issue resolution
- Create update and escalate service tickets to Tier 2 support teams or vendors as required
- Manage user accounts including password resets and access requests using Active Directory
- Accurately document all interactions resolutions and follow-ups in ticketing systems
- Coordinate with third-party vendors for hardware repairs and service requests
- Maintain and update internal documentation and knowledge base resources
- Ensure consistent delivery of high-quality customer service aligned with organizational standards
Required Qualifications
- Minimum of 1 year of experience in a Help Desk or IT Support role (hardware/software support)
- Hands-on experience with ticketing or call tracking systems
- Basic knowledge of Active Directory including user and group management
- Strong understanding of Microsoft Windows operating systems
- Experience supporting Microsoft Office 365 (e.g. permissions calendar sharing delegation)
- Ability to clearly communicate technical concepts to non-technical users
- Strong troubleshooting analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Self-motivated with a customer-first mindset
- Associate degree in Information Technology or a related field (or equivalent experience)
For more details reach at
About Navitas Partners LLC:It is a certified WBENC and one of the fastest-growingTechnical / ITstaffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Required Experience:
IC
