Service Business Development Consultant CMA's Subaru of Winchester
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Job Location:
Winchester, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Service BDC Representative is responsible for managing inbound and outbound communications to schedule service appointments follow up with customers and support the overall efficiency of the service department. This role is ideal for someone who is organized customer-focused and thrives in a fast-paced environment.
About Carter Myers Automotive
Carter Myers Automotive (CMA) is a family and employee-owned company committed to excellence integrity and community. Were currently seeking a motivated Service BDC Representative to support our Hyundai and Subaru dealerships helping us deliver outstanding service experiences to our customers.
What We Offer:
- Competitive pay with performance incentives
- Health dental and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee ownership opportunities
- Career growth across CMAs dealership network
We Value Diversity
CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race color religion sex national origin age disability or any other characteristic protected by law.
Key Responsibilities:
- Handle incoming service calls and customer inquiries with professionalism
- Make outbound calls to schedule appointments and follow up on missed or declined services
- Confirm appointments and communicate service needs clearly
- Maintain accurate records in CRM and scheduling systems
- Coordinate with service advisors and managers to ensure smooth customer handoffs
- Meet performance goals for calls appointments and follow-ups
- Represent CMAs values in every customer interaction
Qualifications:
- Experience in a call center customer service or automotive service environment preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency with computers CRM systems and scheduling tools
- High school diploma or equivalent required
- Bilingual (English/Spanish) is a plus
Benefits:
- 401(k) retirement savings plan
- Employee Stock Ownership Plan (ESOP)
- Health insurance
- Life insurance and accident insurance
- Tuition reimbursement for continued education
- Pet insurance for your furry family members
- Financial wellness programs to support your financial goals
- Employee discounts on parts and services
- Paid Time Off (PTO) and paid holidays
Certificates Licenses Registrations:
- Valid Drivers License
Drug and Alcohol Policy
CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees
Pre-Employment Screening Notice
Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.
Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!
Required Experience:
Contract
Key Skills
About Company
Carter Myers Automotive is a family and employee-owned company serving Virginia since 1924. Our mission is Moving Lives Forward for our associates, our customers, and our communities.
