Service Logistics Administrator, Operations
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Job Location:
Beaverton, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Role Description
This Service Logistics Administrator role is part of our Operations organization integrated into a team of customer service logistics personnel that support Harmonics Broadband business.
What You Will Be Doing
- Within the Service Logistics team you will ensure daily RMA backlog order fulfilment in accordance with the Customers Service Level Agreements.
- You will coordinate the repair processes with our internal facility and with our different vendors/partners including the weekly management of priorities.
- You will ensure to maintain the appropriate level of spare parts in service inventory and assist in managing stock replenishment in our Global Service depot network.
- You will manage in collaboration with Planners timely defective unit returns (Reverse Logistics) from customers to factories/service depots for all Harmonic products (Worldwide role).
- Monthly inventory reconciliation and quarterly reporting.
- Analyzing data coming from Oracle Cloud SFDC and external sources will be essential.
- Perform analysis for cost last time buys claims and inventory reconciliation.
- Initiate and manage work orders to completion.
- For all those missions you will interface with Technical Support Operations Finance Product Management and Sales. You will work externally with our Contract Manufacturer global 3PL partner warehouses and repair partners. Product knowledge will range from full systems to field spare parts.
What You Should Have
- Multitasking team-oriented experienced working in a fast-paced high-tech environment and customer focused.
- Excellent Excel Power Point and data management skills and attention to detail are required.
- Must have a working knowledge of Inventory control and management along with inventory reconciliation skills.
- Communication and coordination with our global technical teams peers around the globe customers and partners.
- A hunger for knowledge a willingness to learn time management and strong analytical skills.
- Emphasis on customer care and knowledgeable on how global logistics works.
- A customer service approach to helping people solve problems.
- System understanding navigating systems such as Oracle and Salesforce.
- Experience in working with Suppliers such as service providers and repair depots both domestically and offshore.
- Experience and understanding of requirements/processes for international transportation.
- We have a global team so the ability to connect with a diverse group of different cultures is necessary.
- Education: BA
- Experience: 2-5 years in a Service Logistics or a Service-related role.
- Need to be able to communicate in English verbally and written.
- System experience with Oracle Cloud SFDC Power Point and QlikSense is a plus.
- Must be able to work 8 am 5 pm US Central Time Zone hours.
Pay & Benefits
For this role the estimated base salary range is between $20/hr - $25/hr. The actual base salary will vary based on various factors including market location and individual qualifications objectively assessed during the interview process. This position may also be eligible to receive incentive compensation: bonus equity and benefits. Sales positions are generally offered acompetitive On Target Earnings (OTE) incentive compensation structure.
Diversity Equality and Inclusion at Harmonic Inc
At Harmonic we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together we achieve excellence through creativity and innovation build relationshipsbased on integrity and mutual respect and deliver the highest quality in every aspect of our business for the benefit of our employees business partners and shareholders.
Additional Equal Opportunity statement
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless ofgender race color national origin ancestry citizenship religion age physical or mental disability medical condition genetic information pregnancy sexual orientation gender identity or gender expression veteran status or marital status or any other characteristic protected by federal state or local addition we will provide reasonable accommodations for qualified individuals with disabilities. Additionally we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position please contact
For more information please see links below:
#LI-Remote
#LI-KS1
Required Experience:
Unclear Seniority
Key Skills
About Company
Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband and video delivery solutions, enables media companies and service providers to deliver ultra-high-quality video streaming and broadcast services to consumers globally. The company revolutionized broadband networkin ... View more
