Senior Specialist – NCR Triage
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
At GE Vernova we are accelerating the transition to more reliable affordable and sustainable energy. As part of this mission the Senior Specialist NCR Triage plays a critical role in enabling operational excellence across Gas Power Business Operations.As a member of the Gas Power Business Operations Center of Excellence team you will support the development execution and continuous improvement of the issue and case management process within the PowerNow 2.0 platform.
You will act as a central point of coordination for issue intake validation prioritization routing follow-up and closure for reported Non-Conformances (NCRs) Concerns and Improvement opportunities.
This role requires strong judgment cross-functional collaboration and the ability to ensure issues are managed efficiently and in accordance with business requirements. You will work closely with regional operational and functional stakeholders to improve issue resolution flow data quality accountability and cycle time.
Job Description
What Youll Do (Roles & Responsibilities):
Serve as senior subject matter expert for case quality triage execution issue routing and information capture standards withinPowerNow 2.0.
Lead and/or support with the development implementation and sustainment of governance mechanisms for issue management including standard work business rules escalation paths and process controls as required.
Provide coaching guidance and best practice sharing to users and stakeholders involved in issue submission and case management.
Partner with regional operational quality and functional stakeholders to strengthen process adherence accountability and resolution effectiveness.
Ensure issues are reviewed for completeness accuracy quality and compliance with established reporting requirements and business rules.
Drive validation of submitted information and resolve missing inconsistent or unclear case details that could delay effective resolution.
Prioritize issues based on severity business impact operational risk and established triage criteria.
Assign and route issues to the appropriate subject matter experts functional owners or resolution teams and re-route or escalate as needed.
Re-route or reassign cases when initial ownership is misaligned or additional expertise is required.
Monitor case progression and drive timely follow-up escalation and closure in line with business expectations and service requirements.
What Youll Bring (Basic Qualifications):
Bachelors degree from an accredited college or university or equivalent experience
Significant experience inQuality SystemsandNon-Conformance Management
Significant experienceinpower generation equipment installation operation service technical support quality or business operations
Experience working withPowerNow PLM ERP systems and issue/case management processes
Demonstrated experience in process governance performance management or continuous improvement in a cross-functional environment
What Will Make You Stand Out (Desired Characteristics):
Strong analytical and quantitative problem-solving skills
Working knowledge ofnon-conformance management toolsERP systemsLeanQuality AssuranceQuality Control and related quality concepts
Highly collaborative with demonstrated ability to influence across functions regions and organizational levels
Ability to interpret technical documentation quality records operational data and business process requirements
Strong prioritization organization and time management skills
Strong oral and written communication skills
Customer-focused mindset with strong ownership and urgency
Strong interpersonal skills with the ability to lead through influence
Solid understanding of Gas Power products services repairs and business operations
Commitment to continuous improvement and operational excellence
Additional Information
Relocation Assistance Provided: No
Required Experience:
Senior IC
Key Skills
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
